Rental Customer Service Team Lead — Growth & Coaching

Toyota Material Handling Europe; Leicester; On-site; GBP 34,000 - 43,000; Full time

Benefits offered by this job

Commission

Company pension

Company vehicle

Fuel card

Sick pay

Critical illness cover

Eye tests

Flu jabs

Employee assistance program

Discount platform

Job summary

Toyota Material Handling Europe is seeking a Rental Customer Service Team Leader to guide our Short Term Rental operations in the UK. You will manage and coach a high-performing team, ensure accurate order processing, invoicing and financial controls, and collaborate with fleet planning to maximise utilisation.

The role focuses on customer-first service, KPI delivery and driving growth in rental opportunities, with a culture of continuous improvement and strong stakeholder engagement.

Qualifications

• Proven leadership capability with ability to motivate and develop a high-performing team
• Strong interpersonal and relationship-building skills
• Excellent organisational, planning and self-management abilities
• Customer-first mindset with integrity, empathy and accountability
• Experience with invoicing, credits and financial administration
• Good knowledge of customer relationship management principles
• Strong Microsoft Office skills and collaboration with stakeholders

Responsibilities

• Lead, coach and develop the rental customer service team with regular reviews
• Manage all incoming Short Term Rental enquiries and requests
• Process rental orders accurately using established systems
• Oversee invoicing, credits and financial administration controls
• Collaborate with fleet planning to optimise utilisation and pricing
• Monitor KPIs and drive a customer-first culture across the team
• Support development of new rental opportunities and market growth
• Ensure issues, fleet damage and field concerns align with policy
• Oversee demo/trial fleets and prompt collection of off-hired units

Skills

Leadership

Customer service

People development

Communication

Planning

CRM software

Microsoft Office

Tools

Invoicing systems

Fleet planning tools

ERP software

Job description

Toyota Material Handling Europe is seeking a Rental Customer Service Team Leader to guide our Short Term Rental operations in the UK. You will manage and coach a high-performing team, ensure accurate order processing, invoicing and financial controls, and collaborate with fleet planning to maximise utilisation.

The role focuses on customer-first service, KPI delivery and driving growth in rental opportunities, with a culture of continuous improvement and strong stakeholder engagement.