Supervisor

Hertz; Manchester; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Bonus scheme

33 days holidays

Pension up to 8%

Dental cover

Travel insurance

Air Lounge pass

Income protection

Life insurance

Career development

Education support

Staff discount

Job summary

Hertz UK is seeking a Supervisor to lead the frontline team, drive customer service excellence and optimize fleet and staffing to meet demand.

You will manage daily operations, support customer inquiries at the counter, and contribute to the location's profitability while ensuring compliance with SOPs and GDPR. This role offers career development across Hertz UK and Europe.

Qualifications

• Previous customer service and sales experience essential.
• Operational experience in a similar environment desirable.
• Previous supervisory experience desirable.
• Full UK or EU Driving Licence.

Responsibilities

• Motivate frontline team to deliver exceptional customer service and plan fleet and labor to meet demand.
• Analyze and improve financial performance by capturing growth opportunities and controlling costs.
• Provide hands-on counter support for customer queries.
• Adhere to SOPs for rent/return and GDPR data handling.
• Contribute to location P&L to maximise profitability.
• Oversee daily team management, feedback and performance recognition.
• Plan fleet volumes and labor with demand and coordinate with other departments.
• Resolve issues escalated by the team using Hertz tools.

Skills

Customer service

Sales experience

Team supervision

Driving license

Job description

General Responsibilities

As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labor resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels.

The role: Taking the wheel at Hertz

CUSTOMER SERVICE

• Provides world class customer service, creating a friendly, welcoming customer experience through personalized service. Is hands-on at the counter to support and manage customer queries.

SELLING

• Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets. Understand local market and actively deliver on sales opportunities.

CONTROL & AUDIT

• Adhering to company SOP’s for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return. Ensures each location is compliant with health & safety, financial audit and compliance training.

FINANCIAL ACUMEN

• Understands and contributes to the location P&L, in line with team management, to maximize profitability.

TEAM MANAGEMENT

• Daily management of the team, through one-to-ones, feedback and support. Publicly celebrates exceptional performance to create and nurture a performance culture.

FLEET & RESOURCE PLANNING

• Actively plans fleet volumes and labor resources in-line with demand. Trains team members and works closely with other departments within the organization to develop the location.

PROBLEM SOLVING

• Ability to resolve a wide variety of issues escalated from the team, by leveraging Hertz’s proven customer service tools and methods.

Your benefits: Fueling your journey

• bonus scheme
• 33 days holidays (this includes Bank Holidays)
• Pension scheme - we contribute up to 8% of your salary so you save more
• Dental cover, travel insurance, Air Lounge pass and more
• Income protection as part of our enhanced pension scheme
• Life insurance cover that enables your loved ones to receive a tax-free lump sum should the worst happen
• Career development opportunities across Hertz UK and Europe
• Further education support so you can obtain a degree or Masters in many courses
• Staff discount at locations across Europe

Essential Requirements

Your skills: Stand out from the fleet

• Previous customer service and sales experience essential
• Operational experience in a similar environment desirable
• Previous supervisory experience desirable
• Full UK or EU Driving License

About Us

The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world. Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission.

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.

EOE, including disability/veteran