Customer Experience & Events Coordinator (Weekend Shifts)

Team Sport; Farnham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Discounted food and drinks

Benefits rewards platform

Job summary

TeamSport is seeking an Event Coordinator at our Head Office in Farnham to be the first point of contact for customers. You will deliver exceptional service and ensure a smooth journey from inquiry to booking in a fast-paced environment.

The role focuses on customer service, diary and event operations, with shifts including weekends. We're looking for strong communication, attention to detail, and a proactive, team-based attitude in a growing company offering discounts and rewards.

Qualifications

• Previous experience in customer service preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and multitasking in a fast-paced environment.
• Sales experience and upselling ability.
• Self-motivated, positive attitude and a team player.
• Flexibility to work weekends.

Responsibilities

• Handle incoming calls and provide information on availability and bookings.
• Respond to sales enquiries via email and live chat and make outgoing calls to resolve issues.
• Perform basic administrative tasks (payment reconciliation, call logging, system updates).
• Collaborate with track teams for smooth event operations and diary management.
• Work shifts including weekends to cover operating hours.

Skills

Customer service

Communication

Multitasking

Upselling

Team player

Weekend availability

Job description

TeamSport is seeking an Event Coordinator at our Head Office in Farnham to be the first point of contact for customers. You will deliver exceptional service and ensure a smooth journey from inquiry to booking in a fast-paced environment.

The role focuses on customer service, diary and event operations, with shifts including weekends. We're looking for strong communication, attention to detail, and a proactive, team-based attitude in a growing company offering discounts and rewards.