Customer Experience & Events Coordinator

The University of Edinburgh; City of Edinburgh; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

An established industry player is on the lookout for a passionate individual to enhance customer experiences and manage events at a vibrant educational center. This full-time role involves leading a dedicated reception team and coordinating daily operations, ensuring that every interaction is exceptional. With a commitment to inclusivity and diversity, this position offers an exciting opportunity to contribute to a dynamic international community. Join a forward-thinking institution that values creativity and challenges the status quo, making a meaningful impact on learners' journeys.

Benefits

Generous holiday entitlement

Pension schemes

Staff discounts

Family-friendly initiatives

Qualifications

• Proven experience in customer service and team leadership.
• Ability to engage effectively with students and learners.

Responsibilities

• Coordinate customer experience and events at the Centre for Open Learning.
• Manage daily activities at the Resource Centre and lead the reception team.

Skills

Outstanding customer service

Leadership skills

Communication skills

Engagement in the student/learner journey

Job description

Job Description

Grade UE06: £34,132 to £39,355 per annum

CAHSS/Centre for Open Learning

Full-time: 35 hours per week

Open-ended (permanent)

The Opportunity

We are seeking an experienced, enthusiastic, and passionate individual to coordinate customer experience and events at the Centre for Open Learning. The role involves managing daily activities at the new Resource Centre and leading the front-line reception team at Holyrood Campus.

This position is full-time (35 hours weekly). We are open to considering requests for hybrid working, combining remote and on-campus work on a non-contractual basis.

The salary range for this role is £34,132 to £39,355 per annum.

Your Skills And Attributes For Success

• Focus on outstanding customer service.
• Strong leadership and communication skills.
• Engagement in the student/learner journey and experience.

Click to view the full job description (opens in a new tab).

Application Information

Please include the following in your application:

• CV
• Supporting Statement

Your supporting statement should detail how you meet each essential criterion listed in the job description, with clear bullet points matching each criterion.

Benefits of Joining Our Team

• A competitive salary.
• An exciting, positive, creative, challenging, and rewarding work environment.
• Part of a diverse and vibrant international community.
• Comprehensive staff benefits, including generous holiday entitlement, pension schemes, staff discounts, and family-friendly initiatives. Details are available on our staff benefits page and reward calculator.

Equality, Diversity, and Inclusion

The University of Edinburgh holds a Silver Athena SWAN award and is a member of the Race Equality Charter. We are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

Pre-employment, you must demonstrate your right to work in the UK. Further information is on our right to work webpages. We will not consider applicants requiring sponsorship for this role; international applicants must have an alternative right to work in the UK.

Key Dates

Closing date: 12th May 2025. The deadline for applications is 11:59 pm GMT unless stated otherwise. For applicants outside the UK, the closing time adjusts to your local time zone.

About Us

The University of Edinburgh is a world-leading research university committed to addressing global challenges through teaching, research, and innovation, guided by core values, both locally and globally, through 2030.

About The Team

The Centre for Open Learning supports educational transitions, aiming to make university accessible and seamless. We are academically ambitious, student-focused, and outward-looking, fostering excellence and open learning for all. Our programmes include:

• Part-Time Access Programme
• English Language Education
• International Foundation Programme
• Short Courses
• Seasonal Provision

Learn more at https://www.ed.ac.uk/open-learning.