Customer Experience & Digital Sales Specialist | Stellantis Calex UK Permanent/Full Time

Calex UK; Coventry; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 Days Annual Leave

Private GP

Healthcare Services

High Street Discounts

Gym Memberships

Wellbeing Service

Life Assurance

Pension

Private Healthcare

Job summary

Calex UK is recruiting a Customer Experience & Sales Specialist to guide customers through the online vehicle purchasing journey and collaborate with retail partners. You will handle live chat, phone, email and WhatsApp, delivering a seamless, compliant, and engaging buyer experience.

Based at Stellantis Head Office in Coventry with a hybrid pattern, the role emphasizes digital sales targets, CRM data accuracy, and a customer-first mindset within FCA guidelines.

Qualifications

• Experience in a customer-facing or retail sales environment.
• Excellent verbal and written communication skills.
• Knowledge of Salesforce or similar CRM systems is advantageous.
• Understanding FCA-regulated processes is a plus.

Responsibilities

• Deliver an exceptional customer experience across digital and offline channels.
• Qualify customer enquiries and determine the best route to purchase.
• Build product, brand and finance knowledge through ongoing training.
• Record customer details and interaction history for seamless retailer follow-up.
• Support retailers with effective handovers and accurate CRM data.

Skills

Customer Service

Communication

Teamwork

Time Management

Sales Experience

Tools

Salesforce

Job description

About Us

Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.

Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.

To learn more about Calex, please visit our website at www.calexuk.com

As a Customer Experience & Sales Specialist, you will be the digital face of the Stellantis brands, delivering an exceptional customer experience across our online sales platform. Acting as the primary point of contact for customers, you will support them throughout their vehicle purchasing journey, whether they complete their purchase online or through one of our retail partners.

This is an exciting opportunity to play a key role in Stellantis' digital growth strategy, helping customers make informed decisions while contributing to online sales success.

You will provide a seamless, professional and customer-focused experience from first enquiry through to order fulfilment. Engaging with customers through live chat, telephone, WhatsApp and email, you will build rapport, answer questions and guide customers through every stage of their purchasing journey.

Working in a fast-paced digital environment, you'll use a range of technology and CRM systems to manage customer interactions, maintain accurate records and support retailers with effective customer handovers.

Key Responsibilities

• Deliver an exceptional customer experience across digital and offline channels, including live chat, telephone, WhatsApp and email.
• Engage confidently with new and existing customers, providing professional, compliant and reassuring support throughout their vehicle buying journey.
• Qualify customer enquiries and identify the most appropriate route to purchase.
• Build and maintain strong product, brand and finance knowledge through ongoing training and development.
• Accurately record customer details and interaction history to ensure seamless retailer follow-up and customer continuity.
• Contribute to the achievement of digital sales targets and commercial objectives.
• Ensure all customer interactions remain compliant with company standards and regulatory requirements, including FCA guidelines.

About You

We're looking for someone who is passionate about customer service, enjoys working in a digital environment and thrives on helping customers make important purchasing decisions.

• Experience in a customer-facing or retail sales environment, preferably within the automotive sector.
• Excellent verbal and written communication skills.
• The ability to work independently while contributing positively to a team environment.
• Strong organisational skills, attention to detail and effective time management.
• A flexible and adaptable approach to work.
• The ability to perform in a fast-paced, evolving environment.
• Knowledge of sales processes, customer retention techniques and lead management.
• Experience using CRM systems, ideally Salesforce.
• An understanding of FCA-regulated processes is advantageous (training and support will be provided where required).
• A customer-first mindset with a passion for delivering outstanding service.

Salary & Benefits:

Up to £40,000depending on experience (including commission payments) plus the option to join the Stellantis salary sacrifice car scheme.

25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover.

Contract:

2 xPermanent / Full Time and 1 x Fixed Term (12 months) / Full time

Working Hours:

40 hours per week

Working Pattern:

5 days per week on a 7-day rolling rota, including weekends

Place of Work:

Hybrid – minimum 3 days per week based at Stellantis Head Office in Coventry

Pre-employment Checks:

Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.

Employment:

The successful candidate will be employed by Calex UK (www.calexuk.com).

Visa Sponsorship:

Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.