Customer Experience Coordinator — Hybrid & Growth

Electrolux Professional Group; Luton; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Competitive Salary

Company pension

Health cash plan

Group Life Assurance

Group Income Protection

Pluxee discount portal & card

Hybrid work option

Job summary

Electrolux Professional Group in the United Kingdom is seeking a Customer Service Administrator - EPR to support customers and the service network across the complete lifecycle. You will act as the first point of contact and help resolve inquiries to ensure a winning customer experience.

The role focuses on customer, administrative, and reporting duties within the service organization, coordinating requests, tracking SLAs, and identifying opportunities for the sales team, while maintaining high

Qualifications

• Previous experience in customer service or administration.
• Experience with service partners or after-sales support is advantageous.
• Proficient in CRM systems and MS Office (Excel/Word).
• Strong written and verbal communication; professional and diplomatic.
• Highly organised with ability to manage multiple priorities.

Responsibilities

• Serve as first point of contact for customer service enquiries via phone, email and CRM.
• Coordinate service requests and monitor SLA targets.
• Liaise with service partners and internal teams to resolve issues.
• Monitor service performance and escalate as needed.
• Support after-sales operations through reporting and admin tasks.
• Identify sales opportunities and pass leads to the sales team.
• Maintain high customer satisfaction through proactive communication.

Skills

Customer service

Communication skills

Problem solving

Organisational skills

Team player

Tools

CRM systems

Microsoft Office

Excel

Word

Job description

Electrolux Professional Group in the United Kingdom is seeking a Customer Service Administrator - EPR to support customers and the service network across the complete lifecycle. You will act as the first point of contact and help resolve inquiries to ensure a winning customer experience.

The role focuses on customer, administrative, and reporting duties within the service organization, coordinating requests, tracking SLAs, and identifying opportunities for the sales team, while maintaining high