Customer Service Administrator

Electrolux Professional Group; Luton; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Competitive Salary

Company pension

Health cash plan

Group Life Assurance

Group Income Protection

Pluxee discount portal & card

Hybrid work option

Job summary

Electrolux Professional Group in the United Kingdom is seeking a Customer Service Administrator - EPR to support customers and the service network across the complete lifecycle. You will act as the first point of contact and help resolve inquiries to ensure a winning customer experience.

The role focuses on customer, administrative, and reporting duties within the service organization, coordinating requests, tracking SLAs, and identifying opportunities for the sales team, while maintaining high

Qualifications

• Previous experience in customer service or administration.
• Experience with service partners or after-sales support is advantageous.
• Proficient in CRM systems and MS Office (Excel/Word).
• Strong written and verbal communication; professional and diplomatic.
• Highly organised with ability to manage multiple priorities.

Responsibilities

• Serve as first point of contact for customer service enquiries via phone, email and CRM.
• Coordinate service requests and monitor SLA targets.
• Liaise with service partners and internal teams to resolve issues.
• Monitor service performance and escalate as needed.
• Support after-sales operations through reporting and admin tasks.
• Identify sales opportunities and pass leads to the sales team.
• Maintain high customer satisfaction through proactive communication.

Skills

Customer service

Communication skills

Problem solving

Organisational skills

Team player

Tools

CRM systems

Microsoft Office

Excel

Word

Job description

At Electrolux Professional Group we hire to meet needs beyond tomorrow!

UNLOCK YOUR POTENTIAL

At Electrolux Professional Group, we believe potential powers progress. We’re not searching for perfection—we’re looking for people with the right mindset. If you're curious, resilient, and ready to grow, you'll find the space to lead, innovate, and together with us Meet the needs beyond tomorrow. Read more about us here: https://www.electroluxprofessionalgroup.com/en/join-us/

CUSTOMER SERVICE ADMINISTRATOR - EPR

Being part of the Electrolux Professional team means one day is never the same as the next. What drives us every day is our mission to make our customers’ work-life easier, more profitable – and truly sustainable. Becoming the OnE trusted partner, managing their complete operations. Understanding their daily journey – and making it a winning one - whether they run a hotel, restaurant, laundry or café.

Join our Customer Experience team and help us in delivering a positive experience for customers at every stage of their journey!

What You’ll Be Doing

As Customer Service Administrator you will be responsible for providing support within the Electrolux Professional service organization. The focus of the role will be to provide customer, administrative, service network and management teams support, including the following responsibilities:

• Act as the first point of contact for customer service enquiries via phone, email and CRM.
• Manage and coordinate service requests, ensuring SLA targets are met.
• Liaise with service partners and internal teams to resolve customer issues efficiently.
• Monitor service performance and elevate issues where required.
• Support after-sales service operations through reporting and administrative activities.
• Identify sales opportunities and pass qualified leads to the sales team.
• Maintain a high level of customer satisfaction through proactive communication and problem-solving.

What’s Needed For You To Thrive

As a person we believe that you are energetic, outgoing and have a can-do attitude. We would like to see that you:

• Are Customer Obsessed, as you understand who your customers are, and you actively listen to understand their needs. You proactively provide solutions, and you create better experiences for your customers.
• Build Trust, as you are accountable, honest, transparent and trustworthy. You take ownership of your area of specialty and run the extra mile to achieve your target.
• Are Bold, as you are proactive and act. You try new and alternative ways to achieve your target, and you embrace change.
• Act sustainably, as you always act in an ethical and responsible way.

Qualifications

• Previous experience in customer service, service coordination, or administration.
• Experience working with service partners, suppliers, or after-sales support is advantageous.
• Experience working with CRM systems and Microsoft Office, particularly Excel and Word.
• Customer-focused mindset with a professional and diplomatic approach.
• Strong communication skills, both written and verbal.
• Highly organised, detail-oriented, and able to manage multiple priorities.
• Proactive self-starter with strong problem-solving skills.
• Collaborative team player who can also work independently.

OUR GUIDING PRINCIPLES

Be Customer Obsessed. Build Trust. Be Bold. Act Sustainably. We’re building it every day — and we’d love your help.

What’s In It For You

Trust, ownership, and the opportunity to grow! Be part of a company grounded in customer focus, sustainability leadership, innovation, and social impact. We aim to Meet Needs Beyond Tomorrow!

Some Of Our Benefits

• Competitive Salary
• Company pension
• Health cash plan
• Group Life Assurance
• Group Income Protection
• Pluxee discount portal & card
• The possibility to work hybrid and build a flexible work-life balance