Customer Experience Coordinator — Frontline & Checkout

Booker Group; Ipswich; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Booker colleague card discount 10%

Tesco discount after 3 months

Tesco Mobile deals

Health & wellbeing support

Job summary

Booker Group in Ipswich is seeking a responsive Customer Service Assistant to support the Customer Service Supervisor and ensure exceptional customer experiences at the point of service. You may handle reception, pay points, checkouts, and cross-department tasks as needed.

We value attention to detail, strong communication, and the ability to prioritise tasks while delivering efficient service. You will play a key role in maintaining high standards across the store team and customer interactions.

Qualifications

• Experience in customer service or retail is preferred.
• Strong communication and interpersonal skills.
• Ability to prioritise workload and maintain accuracy.

Responsibilities

• Support the Customer Service Supervisor in daily duties, ensuring accuracy of customer accounts.
• Provide fast, friendly service at the checkouts and reception as required.
• Take ownership of the customer service operation in the supervisor's absence.

Skills

Attention to detail

Communication

Prioritisation

Team collaboration

Job description

Booker Group in Ipswich is seeking a responsive Customer Service Assistant to support the Customer Service Supervisor and ensure exceptional customer experiences at the point of service. You may handle reception, pay points, checkouts, and cross-department tasks as needed.

We value attention to detail, strong communication, and the ability to prioritise tasks while delivering efficient service. You will play a key role in maintaining high standards across the store team and customer interactions.