Customer Experience Coordinator

VolkerWessels Uk; Manchester; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Private medical care

Pension

Cycle to Work scheme

Training and development opportunities

Job summary

VolkerStevin, part of VolkerWessels UK, is recruiting a Customer Experience Coordinator for projects in Salford and Davyhulme on the AMP8 framework. You will deliver communications and engagement in a public setting, working closely with colleagues to support the scheme and engage communities and stakeholders, and deal with events.

Lead public meetings and in dealing with challenging situations as they arise.

Qualifications

• Clear communication skills.
• Proven success in building and coordinating relationships with internal and external customers and partners.
• Plan and execute successful events and manage website.

Responsibilities

• Attend pre-start and project update meetings, providing input and support.
• Develop and manage a detailed communications plan; customer literature, on site set up, media.
• Ensure site is set up in accordance with branding guidelines; improve perception of VolkerStevin/Client through on-site customer communications and branding.
• Ongoing proactive customer communication; face to face, letter, postal surveys, media.
• Conduct regular during construction feedback to identify and resolve current concerns/perception and drive future improvements.
• Resolve & manage all unwanted contacts/complaints in a professional manner and to agreed SLA’s.
• Celebrate Success – share good news stories within VolkerStevin and the Client.
• Establish and develop effective stakeholder relationships both internally and externally.
• Ensure the Project Team register with Considerate Constructor and coordinate evidence for audits.

Skills

Clear communication

Stakeholder engagement

Event planning

Website management

Organisational skills

Independent worker

Job description

Part of the VolkerWessels UK Group, VolkerStevin is an industry-leading civil engineering business, providing complex and innovative engineering solutions across a wide range of sectors including maritime, flood risk management, defence, energy, water and regeneration. Collaborating with, and drawing on the specialist skills of the group’s business units we deliver a truly integrated, multidisciplinary service.

VolkerStevin are recruiting for a Customer Experience Coordinator for our projects in the Salford and Davyhulme areas as part of our projects on the AMP8 framework.

As part of the customer experience team, you will be responsible for the delivery of communications and engagement in a public setting. Working closely with colleagues, you will support with all aspects of the scheme, engaging with key communities and stakeholders, and dealing with events. Lead public meetings and in dealing with challenging situations as they arise. This includes to support proactive communications work that influences policies, plans and decisions of key local stakeholders. Additional support to the project team and work closely with internal teams to maintain and deliver a communication strategy, as well as supporting our partners both internally and externally.

Key Accountabilities:

• Attend pre-start, project update meetings, business collaboration meetings providing input and support
• Establish through the client who are our key customers and stakeholders
• Contribute to the development and manage detailed communications plan; customer literature, on site set up, media
• Ensure site is set up in accordance with branding guidelines; improve perception of VolkerStevin/Client through on-site customer communications and branding
• Ongoing proactive customer communication; face to face, letter, postal surveys, media
• Conduct regular during construction feedback to identify and resolve current concerns/perception and drive future improvements
• Resolve & manage all unwanted contacts/complaints in a professional manner and to agreed SLA’s
• Celebrate Success – share good news stories within VolkerStevin and the Client
• Establish and develop effective stakeholder relationships both internally and externally
• Ensure the Project Team register with Considerate Constructor and coordinate evidence for audits.

About you

• Clear communication skills: able to produce high quality plain English letters, and engagement materials; be able to listen and negotiate; and show judgement and tact when dealing with challenging situations.
• Proven successes by building and coordinating relationships with internal and external customers and partners.
• Plan and execute successful events and manage our website
• Excellent organisational and time management skills
• Able to work effectively independently and as part of a team
• A positive, proactive, and hard-working attitude

If your past experience doesn’t match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us.

Why work with us?

VolkerStevin is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure.

By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerStevin are able to ensure our staff provide unrivalled resources and expertise to our clients.

We offer competitive rewards and benefits, recognising the value we place on our employees.

We offer a range of benefits, including:

• Competitive salary
• Competitive annual leave and an additional day off on your birthday
• Option to buy additional annual leave
• Private medical care
• Pension
• Life Assurance
• Cycle to Work scheme
• Shopping and restaurants vouchers, rewards, and discounts
• Training and development opportunities-comprehensive skills-based training
• Family friendly polices including enhanced maternity benefits
• Employee Assistance
• Flexible working opportunities
  programme
• Mental health, physical health, and financial support
• 24/7 Virtual GP service

Fairness, inclusion and respect

We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.

If you need support with your application, please contact us at [e-mail]

Additional information

VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.