Customer Experience Coordinator

The Pet Vet; Bristol; On-site; GBP 17,220,000 - 19,286,000; Full time

Benefits offered by this job

Profit share bonus

Long service recognition

Income protection

Surgery discounts

Job summary

The Pet Vet Bristol is seeking a Customer Experience Coordinator to join our friendly, well-established team dedicated to delivering exceptional service. This role is 19.5 hours over two days per week and includes 1 in 4 weekends.

As the first point of contact for customers and their pets, you will create a welcoming, efficient reception experience and help maintain a positive atmosphere. We provide excellent training, BVRA CPD access, and a competitive benefits package including profit share,

Qualifications

• Customer service experience is essential.
• Friendly, welcoming approach for customers and their pets.
• Excellent communication and smile-tone on reception.

Responsibilities

• Be the first point of contact for customers.
• Maintain a friendly, efficient reception environment.
• Support with training and development through BVRA CPD.

Skills

Customer service

Reception experience

Communication skills

Team player

Job description

We’re on the lookout for a Customer Experience Coordinator to join us at The Pet Vet Bristol! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service. We need someone who can commit to working 19.5 hours over two days per week and 1 in 4 weekends.

What we’re looking for

We're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets.

Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression!

Our ideal candidate will be very comfortable approaching our customers, armed with a big smile and the determination to make each customer's experience with us the best it can possibly be.

To support you in your role, we'll make sure you receive the best training. You'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).

To attract and retain the best in the business, we offer a great range of benefits, including:

• Profit share bonus
• Long service recognition
• Income protection
• Surgery discounts

Being part of The Pet Vet family

We’re part of the UK’s largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.

Our state-of-the- art surgeries are purpose-built, light and spacious and equipped with the latest technology. We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.

We’re continually investing in developing our growing team and there's never been a better time to join us!

13.00ph