Customer Experience Coordinator

The Pet Vet; West of England; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Profit share bonus

Long service recognition

Income protection

Surgery discounts

Job summary

The Pet Vet in Bristol is seeking a Customer Experience Coordinator to join our friendly, well-established team. You will be the warm, welcoming first face for customers and their pets, ensuring a smooth, positive experience at reception and over the phone.

You will receive comprehensive training through BVRA CPD programs and benefit from a profit-share, long service recognition, income protection and surgery discounts. Join us to help us wow customers daily.

Qualifications

• Previous experience in customer-facing roles, ideally in veterinary or retail environments.
• Comfortable greeting customers and assisting with inquiries with a positive attitude.
• Ability to work 19.5 hours over two days per week and 1 in 4 weekends.

Responsibilities

• Be the first point of contact for customers and their pets at reception.
• Create a welcoming, efficient environment and deliver exceptional customer service.
• Support colleagues with smooth operations and maintain high standards in customer interactions.

Skills

Customer service

Communication

Friendly demeanor

Approachability

Job description

We're on the lookout for a Customer Experience Coordinator to join us at The Pet Vet Bristol! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service. We need someone who can commit to working 19.5 hours over two days per week and 1 in 4 weekends.

What we're looking for

We're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets.

Our Customer Experience Coordinators are often our customers' first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression!

Our ideal candidate will be very comfortable approaching our customers, armed with a big smile and the determination to make each customer's experience with us the best it can possibly be.

To support you in your role, we'll make sure you receive the best training. You'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).

To attract and retain the best in the business, we offer a great range of benefits, including:

• Profit share bonus
• Long service recognition
• Income protection
• Surgery discounts

Being part of The Pet Vet family

We're part of the UK's largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.

Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We're committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.

We're continually investing in developing our growing team and there's never been a better time to join us!