Complaints Resolution Specialist (Hybrid)

Leasing Life; Sevenoaks; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

A financial services company is seeking an experienced Complaints Handler based in Sevenoaks. This hybrid role requires effective communication and strong customer care skills to address and manage complaints. Candidates should have a minimum of 12 months experience in the motor finance sector. Responsibilities include investigating complaints, ensuring compliance with FCA regulations, and maintaining high standards of customer service. The role offers a competitive salary between £26k-£28k, plus bonuses and benefits.

Qualifications

• Experience working within the motor finance industry for at least 12 months handling vehicle quality issues.
• Knowledge of GDPR and the DPA Act.
• Understanding of the Consumer Duty.

Responsibilities

• Investigate inbound complaints within regulatory time frames.
• Review customer complaints fairly and without bias.
• Communicate reasoning throughout the decision-making process.
• Establish contact with customers to understand complaints.
• Handle all complaints with a high standard of customer care.
• Build relationships with third-party service providers.

Skills

Excellent verbal and written communication skills

Knowledge of FCA’s Conduct Rules

Ability to understand and comply with documented processes

Job description

A financial services company is seeking an experienced Complaints Handler based in Sevenoaks. This hybrid role requires effective communication and strong customer care skills to address and manage complaints. Candidates should have a minimum of 12 months experience in the motor finance sector. Responsibilities include investigating complaints, ensuring compliance with FCA regulations, and maintaining high standards of customer service. The role offers a competitive salary between £26k-£28k, plus bonuses and benefits.