Customer Experience Coach Deputy Store Manager

Dunelm; United Kingdom, United Kingdom; On-site; GBP 28,000 - 40,000; Full time

Job summary

Dunelm Jersey invites applications for a Deputy Store Manager (Customer Experience Coach). You will supervise stock processes, campaigns, and daily operations, ensuring customers receive a superb shopping experience. You will lead a team of around 30 colleagues and 3 Team Leaders, deputising for the Store Manager when required.

Applicants should have proven retail management experience, a hands-on approach, and a passion for stock management and delivering memorable customer service.

Qualifications

• Proven management experience in a retail environment.
• Strong stock control and product availability skills.
• Delight customers with an unrivalled shopping experience.

Responsibilities

• Lead a team of around 30 colleagues and three Team Leaders.
• Oversee stock routines and warehouse procedures to ensure accuracy.
• Drive store performance through merchandising and timely campaigns.
• Maintain excellent customer service with accurate pricing and product availability.
• Deputise for the Store Coach in their absence and support daily operations.

Skills

Retail management

Stock management

Team leadership

Customer service focus

Job description

Dunelm Jersey invites applications for a Deputy Store Manager (Customer Experience Coach). You will supervise stock processes, campaigns, and daily operations, ensuring customers receive a superb shopping experience. You will lead a team of around 30 colleagues and 3 Team Leaders, deputising for the Store Manager when required.

Applicants should have proven retail management experience, a hands-on approach, and a passion for stock management and delivering memorable customer service.