Customer Experience Champion, Retail Store

Sainsbury's Digital, Tech and Data; Fleet; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discount card

Holiday entitlement

Pension and life cover

Sainsbury’s share schemes

Wellbeing programs

Employee discounts

Job summary

Sainsbury's is hiring for store roles across our Fleet locations. You’ll put customers first, help with shelves, stock movement, and contribute to a vibrant in-store experience.

You’ll use digital tools to enhance service and learn about our products and promotions to assist customers confidently. We offer a range of rewards and flexible opportunities in a fast-paced environment where teamwork and adaptability are valued.

Qualifications

• Friendly and welcoming, with a genuine enthusiasm for helping customers
• Thrive working in a fast-paced, physical and high-energy environment
• A committed team player, always willing to support colleagues and work together
• Flexibility and willingness to work across the store and take on new challenges
• Open to learning, developing and trying new things to improve our service
• Confident learning to use new digital tools and technology to do your job brilliantly
• Take pride and ownership in your work, including close attention to detail, maintaining a clean and tidy work space and always looking for ways to make our customer experience better

Responsibilities

• Putting customers first and making them feel valued through thoughtful, friendly and helpful service
• Ready to help wherever our customers need you most, whether that’s filling shelves, picking orders, serving customers or selling our products
• Using and embracing digital tools to do your job well and enhance customer experience
• Helping organise and move stock, including keeping shelves tidy, clean and well-presented, and manoeuvring often heavy loads to the correct store location
• Building your knowledge of our products, services and promotions so you can confidently make helpful recommendations to our customers

Job description

Sainsbury's is hiring for store roles across our Fleet locations. You’ll put customers first, help with shelves, stock movement, and contribute to a vibrant in-store experience.

You’ll use digital tools to enhance service and learn about our products and promotions to assist customers confidently. We offer a range of rewards and flexible opportunities in a fast-paced environment where teamwork and adaptability are valued.