Customer Experience Assistant — Flexible, Fast-Paced Retail

Sainsbury's; Carlisle; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Discount card

Holiday entitlement

Enhanced Family Leave

Pension and life cover

Share schemes

Retail discounts

Cycle to work

Health/Dental cash plans

Employee wellbeing platform

Job summary

Sainsbury's is seeking store colleagues to provide friendly, proactive service across busy store floors. You will help customers, stock shelves, pick orders, and use digital tools to enhance the shopping experience.

The role emphasizes teamwork, flexibility and a willingness to learn about products and promotions. It offers opportunities across store duties, with diverse shifts and a focus on customer satisfaction.

Qualifications

• Experience delivering friendly, helpful service in a fast-paced environment.
• Ability to learn product details and promotions to assist customers.
• Willingness to work across the store, including stocking and checkout duties.
• Comfort with using digital tools to assist customers and complete tasks.
• Physically able to stand, move products and handle loading where needed.
• Open to learning, adapting and contributing to a positive team culture.

Responsibilities

• Put customers first and make them feel valued with attentive service.
• Be ready to help wherever customers need you: shelves, orders, tills, or product knowledge.
• Use digital tools to improve efficiency and customer experience.
• Assist with stock organisation, tidy shelves and correct store location movement.
• Develop product knowledge to confidently recommend items to customers.

Skills

Customer service

Teamwork

Flexibility

Communication

Physical stamina

Digital tools

Job description

Sainsbury's is seeking store colleagues to provide friendly, proactive service across busy store floors. You will help customers, stock shelves, pick orders, and use digital tools to enhance the shopping experience.

The role emphasizes teamwork, flexibility and a willingness to learn about products and promotions. It offers opportunities across store duties, with diverse shifts and a focus on customer satisfaction.