Customer Experience Champion (Retail)

Sainsbury's Limited; Belfast City District; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discounts and savings

Holiday entitlement

Enhanced family leave

Pension and life cover

Share schemes

Retail savings

Health and wellbeing resources

Employee assistance programme

Financial support options

Job summary

Sainsbury's Limited is seeking store associates to help customers, stock shelves, pick orders, and assist across multiple store areas. The role emphasizes friendly customer service, a fast-paced environment, and willingness to learn new tools.

Permanent and fixed-term vacancies are available; the team values flexibility, teamwork, and a proactive approach to enhance the shopping experience for today’s customers.

Qualifications

• Friendly and welcoming demeanor with a genuine enthusiasm for helping customers.
• Thrive working in a fast-paced, physical and high-energy environment.
• A committed team player, always willing to support colleagues and work together.
• Flexibility and willingness to work across the store and take on new challenges.
• Open to learning, developing and trying new things to improve our service.
• Confident learning to use new digital tools and technology to do your job brilliantly.
• Take pride and ownership in your work, including close attention to detail, maintaining a clean and tidy work space and always looking for ways to make our customer experience better.

Responsibilities

• Putting customers first and making them feel valued through thoughtful, friendly and helpful service
• Ready to help wherever our customers need you most, whether that’s filling shelves, picking orders, serving customers or selling our products
• Using and embracing digital tools to do your job well and enhance customer experience
• Helping organise and move stock, including keeping shelves tidy, clean and well-presented, and manoeuvring often heavy loads to the correct store location
• Building your knowledge of our products, services and promotions so you can confidently make helpful recommendations to our customers

Skills

Customer service

Team player

Flexibility

Willingness to learn

Digital tools

Job description

Sainsbury's Limited is seeking store associates to help customers, stock shelves, pick orders, and assist across multiple store areas. The role emphasizes friendly customer service, a fast-paced environment, and willingness to learn new tools.

Permanent and fixed-term vacancies are available; the team values flexibility, teamwork, and a proactive approach to enhance the shopping experience for today’s customers.