Customer Experience Champion

Mitie Cleaning & Hygiene Services; Lurgan; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Training & progression

Overtime opportunities

Benefits package

Free on-site parking

Online GP services

Job summary

Mitie Cleaning & Hygiene Services in the United Kingdom is seeking a Customer Experience Operator to manage feedback, concerns, and service-related queries, acting as the central contact between customers and internal teams. You will log interactions, coordinate investigations, provide updates, and help drive service improvements.

The role is Monday–Friday, 9am–5pm, at £13.45 per hour, with benefits and training offered.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to remain professional and calm when dealing with challenging situations.
• Strong organisational and time management skills.
• High level of attention to detail.
• Confident using Microsoft Office, including Excel, Word, Outlook.

Responsibilities

• Receive and manage customer feedback, concerns, and service-related queries through various communication channels.
• Log all customer interactions and relevant information onto internal systems.
• Ensure customer cases are assigned to the appropriate department for review or investigation.
• Provide regular updates to customers regarding the progress of their case.

Skills

Customer service

Communication skills

Organisational skills

Empathy

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Mitie Cleaning & Hygiene Services in the United Kingdom is seeking a Customer Experience Operator to manage feedback, concerns, and service-related queries, acting as the central contact between customers and internal teams. You will log interactions, coordinate investigations, provide updates, and help drive service improvements.

The role is Monday–Friday, 9am–5pm, at £13.45 per hour, with benefits and training offered.