Customer Experience Associate — Evening/Weekend Shifts & Benefits

Co-Operative Energy Ltd; West Midlands; Remote; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

Annual leave 30 days

Health & wellbeing programmes

Training & development

Family leave

Job summary

OurCoop in the West Midlands is hiring a Customer Service Assistant. You will handle tills, assist customers, and help maintain a welcoming store environment, with shifts that may include evenings and weekends.

You should be customer-focused, able to listen and communicate with customers and colleagues, and stay resilient during busy periods. The role includes training and progression opportunities, plus employee discounts and generous annual leave.

Qualifications

• Customer-focused and able to deliver great store experiences.
• Able to listen, interact and communicate with customers and team members.
• Enthusiastic, resilient and supportive during busy times.
• Confident with a friendly and approachable nature.

Responsibilities

• Going the extra mile to ensure customers have a fantastic store experience.
• Providing customers with a speedy and convenient checkout process.
• Replenishing stock to ensure customers can purchase our products.
• Ensuring the store is welcoming and presentable at all times.

Skills

Customer service

Communication

Listening

Teamwork

Interpersonal skills

Job description

OurCoop in the West Midlands is hiring a Customer Service Assistant. You will handle tills, assist customers, and help maintain a welcoming store environment, with shifts that may include evenings and weekends.

You should be customer-focused, able to listen and communicate with customers and colleagues, and stay resilient during busy periods. The role includes training and progression opportunities, plus employee discounts and generous annual leave.