Customer Experience Associate

Kith London Limited; City of Westminster; Sur place; GBP 16 000 - 23 000; Plein temps

Résumé du poste

Kith London Limited on Regent Street is seeking a Customer Experience Associate to act as the concierge throughout the in-store experience. You will greet customers, assist at the registers, and support the operations and visuals teams to deliver best-in-class service at all times.

Under the Manager on duty, you’ll adapt to changing needs, maintain brand standards, help with stock replenishment, and contribute to a welcoming, high-energy shopping environment for every guest.

Qualifications

• 1+ year experience in retail sales.
• 1+ year experience in customer service.
• 1+ year experience in apparel, footwear, or luxury goods.

Responsabilités

• Greet, assist and provide best-in-class customer service to all customers.
• Support the Client Advisors to ensure genuine and efficient service.
• Handle cashier responsibilities including cash handling, returns and Mobile POS.
• Provide friendly, professional service at the registers.
• Maintain stock replenishment and visual standards on the sales floor.
• Communicate with Management on projects and tasks.
• Assist in housekeeping and operational tasks as needed.
• Collaborate with Management and Visual teams to keep the store visually appealing.

Connaissances

Retail sales

Customer service

Time management

Multi-tasking

Stamina

Description du poste

About the Role

Location: Kith London (Regent Street) Status: Full-time Compensation: £14.42/ hr

Position Summary: The Kith Customer Experience Associate operates as the customer’s concierge throughout their in-store experience. They specialize in all areas of the store’s operations to ensure they can provide best-in‑class service to all customers and clients. The Customer Experience Associate wears multiple hats and is the ultimate team player. Whether it is greeting customers, being an efficient cashier, or supporting the operations & visuals teams, they are ready to support the business’ needs across all departments. Working under the direction of the Manager on duty, the Customer Experience Associate adjusts and adapts quickly as the needs of the business change. Through effective communication, they are ready to contribute to the customer’s experience from beginning to end.

Responsibilities

Primary Responsibilities:

• Communicate with the Management team for overall responsibilities and directions on projects and tasks.


• Greet, assist, and provide best-in‑class customer service to all Kith customers.


• Support the Client Advisors to ensure clients are receiving genuine and efficient service both during and after their store experience.


• Under the direction of the Management team, efficiently complete cashier responsibilities including but not limited to, cash handling, processing returns and Mobile POS transactions.


• Provide friendly, professional, and accurate service at the registers.


• Partner with the Management team to execute action plans in the most efficient way possible.


• Display expertise and familiarity of product knowledge, brand history, company policies, and store/company strategies.


• Efficiently complete assigned tasks and responsibilities during each shift, that can be scheduled before, during and after the store’s hours of operations.


• Assist in completion and accuracy of any/all operational tasks, as business needs.


• Support sales floor replenishment, stockroom organization and the upkeep of visual standards, before, after and during the store’s hours of operations.


• Partner with Management and Visual teams to maintain a visually appealing sales floor and ensure the brand’s visual standards are always met.


• Properly communicate sell-through, to ensure product availability.


• Ensure adherence to all company policy and procedures, including but not limited to availability & scheduling needs of the business.


• Assist store management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.

Special Projects/Tasks:

• Aid during any Visual initiatives, as needed.


• Efficiently aid in the execution of any cycle counts, physical inventories or other inventory management task(s) as required by the business.

Requirements

Availability: Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as holidays. Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.

Experience:

• 1+ year(s) experience in a retail sales position.


• 1+ year(s) in customer service roles, preferred but not required.


• 1+ year(s) in apparel, footwear, or luxury goods, preferred but not required.

Skills/Abilities:

• Efficient time management skills.


• Ability to multi-task and manage multiple projects at once.


• Standing and walking for prolonged periods of time.


• Ability to lift and move 25lbs.


• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.


• Ability to stand and walk for prolonged periods of time.

Who You Are

Professional Characteristics:

• Strong communicator


• Team-player


• Self-starter


• Adaptive and resourceful

Personal Characteristics:

• Personable and welcoming


• Energetic


• Consistent positive energy

Who We Are

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi‑faced lifestyle through a distinct lens of personal storytelling, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best‑in‑class collaborators. Kith operates 16 standalone boutiques around the world, and 3 shop‑in‑shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul. The Kinnect Foundation, a non‑profit established and operated by Kith, is a non‑profit devoted to creating positive change through education, community and social impact. Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering any work type other than full on‑site, is fraudulent.

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that embodies a multi‑faced lifestyle through a distinct lens of personal storytelling, with uncompromising detail to fabrication and design. Kith offers in‑house apparel, accessories, and footwear collections for men, women, and children, and also has an ice cream parlor in every flagship and full‑service restaurants in select locations. Born and raised in Queens, NewYork, Kith Founder Ronnie Fieg rose the ranks from 13‑year‑old stock boy at footwear franchise David Z. to the company’s chief buyer, earning him a profound understanding of the retail landscape and a network of powerful brand relationships. As the Kith’s CEO and Creative Director, Fieg is known for his ability to create premium products and deliver unparalleled experiences, with a personal philosophy of giving the consumer more than what they pay for. Under his guidance, the brand has become known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best‑in‑class collaborators, including Coca‑Cola, Nike, BMW, the NFL, Disney, Versace, Giorgio Armani and many others. In addition to his role at Kith, Fieg also serves as the first‑ever Creative Director of the New York Knicks, and the Chairman of the Board of The Kinnect Foundation, Kith’s in‑house non‑profit, which is devoted to creating positive change through education, community and social impact.