Customer Experience Assistant (Full Time, Reduced Year)

Luminate Education Group / Business Support; Leeds; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Annual leave benefits (44–39 days + BH

Teacher/LGPS pension schemes

CPD opportunities and staff training

Family friendly policies

Discounted onsite spa and gym

Travel and commuting discounts

Flexible/hybrid working opportunities

Job summary

Luminate Education Group in Leeds is seeking a Customer Experience Assistant to join our Campus Reception and Contact Centre teams at Park Lane Campus. You will guide students and visitors, handle enquiries, and support applicants from application to enrolment, all while modelling a warm, helpful brand experience.

The role sits within a large, diverse team and offers a range of benefits and flexible working opportunities. Actual salary details are provided in the posting.

Qualifications

• Experience in a customer-focused role/environment.
• Good IT skills and knowledge of Microsoft Office/Google applications.
• Knowledge of data protection and confidentiality requirements.
• Good attention to detail and accuracy.
• Literacy and Numeracy at Level 2 or above.

Responsibilities

• Greet everyone with a smile and be friendly to students, visitors and stakeholders.
• Provide outstanding customer service, information and guidance via face-to-face, telephone, email and web chat.
• Guide current and prospective students from application to enrolment.
• Identify needs, clarify information, research issues and provide solutions.
• Participate in student recruitment events such as open days.
• Promote course-specific curriculum programs and activities.
• Adapt to flexible workflows and occasional Saturdays.

Skills

Customer service experience

IT skills

Data protection

Attention to detail

Literacy & numeracy

Tools

Microsoft Office

Google Apps

Job description

The following content displays a map of the jobs location - Leeds

Customer Experience Assistant (Full Time, Reduced Year)

Job Reference LUM33232/2834

Number of Positions Requested:

1

Contract Type:

LEG - Permanent - Reduced Year

36

Working Hours:

37

City/Town:

Leeds

Closing Date:

09/09/2026

Job Category:

Customer Service

Group Member:

Leeds City College

Campus:

The group offers a range of excellent benefits, including:

• Annual leave: Curriculum and Management: 44 days plus bank holidays
• Annual leave: Curriculum support and business support: 39 days plus bank holidays
• Pension schemes with generous employer contributions: Teachers’ Pension Scheme
• Pension schemes with generous employer contributions: Local Government Pension Scheme
• Pension schemes with generous employer contributions: People’s Pension Scheme
• CPD opportunities: Annual staff conference plus 2 additional staff development days.
• CPD opportunities: Qualifications including PGCE, Apprenticeships, Leadership and Management courses.
• Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).
• Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
• Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.

About the Role

We are seeking a Customer Experience Assistantto join a dynamic team that handles a wide range of enquiries no two days are the same. You will provide guidance and information to help students find the right course and career path.

We are looking for one Customer Experience Assistant to work across our campus receptions and Contact Centre at Park Lane Campus.

We are a friendly, passionate team dedicated to delivering an outstanding customer experience to our diverse community of students, visitors, and stakeholders.

We take pride in supporting students on their journey and love seeing them start their day with a smile, enjoying their learning experience.

Based in central Leeds with great transport links, we’re part of the 50+ strong Customer Experience and Student Recruitment team within Luminate Education Group. Our teams are located across various Leeds campuses.

*Actual salary for 37 hours, 36 weeks commencing at £21,856.04 per annum.

What You Will Do

• Greet everyone with a smile, be friendly and enthusiastic to all students, visitors, and stake holders.
• To provide outstanding customer service, information and guidance over several different contact facilities, including face to face, telephone, email and web chat that represents the Luminate brand.
• Provide information and guidance to current and potential students on their journey from application to enrolment.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Take an active part in all college student recruitment related events such as open days and curriculum specific activities.
• Promote course specific curriculum programs and activities.
• Work to flexible and diverse workflows and shift patterns in line with business needs including the occasional Saturday.

About You

• Experience of working in a customer focused role/environment.
• Good IT skills and knowledge of Microsoft Office/Google applications.
• Knowledge of data protection and confidentiality requirements.
• Good attention to detail and accuracy.
• Literacy and Numeracy at Level 2 or above.

About Us

Luminate Education Group is a collective of education providers based in Yorkshire with one clear purpose: to make a positive difference to people’s lives through genuinely transformative education and training.

We offer a wide range of job vacancies across our business support functions-Finance, Human Resources, ITSS,Marketing, Communications, Executive Support, Estatesand Food Services. Our large size and diverse range of member organisations means there are always exciting opportunities to progress.

As an education provider, we are committed to lifelong learning and investing in our workforce, and you’ll have access to a broad variety of training and professional development designed to help you continually develop and grow.

Luminate Education Group consists of; Harrogate College, Keighley College, Leeds City College, Leeds Sixth Form College, Pudsey Sixth Form College, Leeds Conservatoire and University Centre Leeds.

SAFEGUARDING

At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

EQUALITY, DIVERSITY AND INCLUSION

Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity.

Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.

RECRUITMENT AGENCIES

We do not accept unsolicited CV’s and applications from agencies and will not be liable for any fee in connection with a candidate that has been submitted speculatively through any agency that has not been expressly instructed for a particular vacancy as part of our Preferred Supplier List.