Customer Experience Assistant | Bradford Live | Casual

Wycombe Swan Theatre; Bradford; On-site; GBP 17,000 - 22,000; Part time

Job summary

Bradford Live is seeking a Customer Experience Assistant to ensure every visitor has an outstanding experience across Front of House, Bar & F&B, and Box Office operations. You will help events run safely and smoothly in a fast-paced venue environment.

You should be flexible to work evenings, weekends and public holidays; prior hospitality or customer service experience is helpful but not essential. Training will be provided.

Qualifications

• Customer service experience is desirable but not essential.
• Flexibility to work evenings, weekends and public holidays.

Responsibilities

• Deliver exceptional customer experiences at all times.
• Follow health and safety and security procedures.
• Represent Bradford Live professionally.
• Check tickets and direct guests at events.
• Process bookings and maintain customer records with GDPR awareness.
• Maintain cleanliness and service standards across FOH, Bar, and F&B.
• Escalate issues as required to ensure smooth operations.

Job description

Customer Experience Assistant | Bradford Live | Casual

As a Customer Experience Assistant, you will play a key role in delivering an outstanding experience for every visitor to Bradford Live. Working across Front of House, Bar & F&B Service and Box Office operations, you will provide excellent customer service, create a welcoming environment, and help ensure events, conferences, banquets and live performances run safely and efficiently.

General Responsibilities

• Deliver exceptional customer experiences at all times.
• Follow all health and safety, safeguarding and security procedures.
• Represent Bradford Live in a professional and positive manner.
• Undertake any reasonable duties required to support the successful operation of the venue.

Front of House

• Welcome guests and provide a friendly, professional first impression.
• Check tickets, direct customers and assist with seating.
• Support crowd management and venue safety procedures.
• Respond to customer enquiries and resolve issues where possible.
• Maintain high standards of cleanliness and presentation throughout public areas.

Box Office

• Provide a warm, professional, and welcoming experience for all visitors.
• Use the Tixly ticketing system to process bookings accurately and maintain customer records.
• Ensure all customer information is handled in accordance with GDPR and data protection requirements.
• Support the Duty Manager in resolving ticketing and seating issues during event operations.
• Accurately book accessible seating and accommodate customers' individual access requirements.
• Assist customers with joining Bradford Live's Access Membership Scheme and accessing Essential Companion ticket benefits.

Bar and Food & Beverage Service

• Provide an efficient food & beverage service, taking orders with a keen awareness of allergens and dietary requirements and process payment using POS systems
• Assist with stock replenishment throughout shifts
• Work collaboratively with the kitchen and FOH colleagues to provide a seamless service
• Promote special offers and upselling opportunities to maximise revenue
• Maintain cleanliness and hygiene of all F&B areas, including back-of-house areas
• Handle customer queries, requests and complaints professionally, escalating when required
• Adhere to Health and Safety, Food Safety and Fire Safety procedures
• Follow licensing laws, food safety requirements and Challenge 25 procedures.

This is not an exhaustive list of duties. From time to time, you may be required to undertake alternative or additional duties which will commensurate your skills, experience, and capabilities.

ABOUT YOU

You will demonstrate a positive and approachable attitude, providing excellent communication and customer service skills.

You will have the ability to work confidently in a fast-paced environment and come with a flexible approach to working evenings, weekends and public holidays.

You will be reliable, punctual and able to work as part of a team.

Previous experience in hospitality, customer service, retail or entertainment venues is desirable but not essential.
You'll be enthusiastic, energetic, proactive, and team-focussed with a keen eye for secondary sales and health & safety.

about trafalgar entertainment

Founded by Sir Howard Panter and Dame Rosemary Squirein 2017, Trafalgar Entertainment is an award-winning global live-entertainment business, producing plays and musical, theatre and venue ownership and operations, live music and comedy, events and hospitality, Performing Arts education, ticketing, the distribution and filming of event cinema and TV live-streaming innovative content through Trafalgar Releasing Ltd (from David Tennant in Macbeth to Taylor Swift).

Trafalgar Entertainment is home to Trafalgar Theatres (with 23 venues in the UK, Sydney, London, and across the UK), including four London Theatres - Trafalgar Theatre, The Bridge Theatre, and the new British Airways Theatre, Olympia.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

KEY INFORMATION

Position Title

Customer Experience Assistant

Location

Bradford Live

Contract

Casual

Hours

Flexible

Annual Leave

Paid at 12.07% of hours worked

Salary

£12.71

Job Description

Download a full Job Description

Details

£12.71 per hour

Location: Bradford, BD1 2EP, GB