Customer Experience Team Leader | Bradford Live | Zero

Wycombe Swan Theatre; Bradford; Sur place; GBP 18 000 - 21 000; Temps partiel

Résumé du poste

Trafalgar Entertainment's Bradford Live venue is seeking a Customer Experience Team Leader to guide front of house, bar and food & beverage teams and ensure outstanding guest experiences at live events. You will lead Customer Experience Assistants, model high standards of service, health and safety, and support management to deliver smooth performances and conferences in a fast-paced venue environment.

Ideal candidates bring enthusiasm, reliability and a proactive, team-focused approach, with

Qualifications

• Experience delivering a high standard of customer service.
• Experience in leading/supervising a team.
• Knowledge of food, drinks and allergens.

Responsabilités

• Passion for events and live entertainment
• Willingness to learn new skills
• Great team spirit and ability to inspire those around you
• Strong communication and listening skills
• Understanding of food hygiene and effective customer service
• Ability to work effectively as part of a team and individually
• Highly motivated

Connaissances

Leadership

Communication

Customer service

Teamwork

Food hygiene

Allergens knowledge

Description du poste

Customer Experience Team Leader | Bradford Live | Zero

As a Customer Experience Team Leader, you will play a key role in delivering exceptional experiences for visitors to Bradford Live. You will lead and support Customer Experience Assistants across Front of House, Bar and Food & Beverage operations, ensuring the highest standards of customer service, presentation, safety and operational delivery are maintained. You will act as a visible leader during events, supporting management with the day-to-day operation of the venue and helping to ensure events, conferences, banquets and live performances run smoothly and efficiently.

ABOUT YOU

You will demonstrate a positive and approachable attitude, providing excellent communication and customer service skills.

You will have the ability to work confidently in a fast-paced environment and come with a flexible approach to working evenings, weekends and public holidays.

You will be reliable, punctual and able to work as part of a team.

Previous experience in hospitality, customer service, retail or entertainment venues is desirable but not essential.
You’ll be enthusiastic, energetic, proactive, and team-focused with a keen eye on secondary sales and health & safety.

KEY RESPONSIBILITIES

We are looking for individuals that can work as part of a team and individually to achieve excellent customer service and to deliver our core values: creativity, collaboration, excellence, and respect.

• Passion for events and live entertainment
• Willingness to learn new skills
• Great team spirit and ability to inspire those around you
• Strong communication and listening skills
• Understanding of food hygiene and effective customer service
• Ability to work effectively as part of a team and individually
• Highly motivated

Your Experience – ideal but not necessary as training is provided:

• Experience of delivering a high standard of customer service
• Experience in leading/supervising a team

Knowledge of food, drinks and allergens

Applicants must be over 18 years or over due to licensing laws.

about trafalgar entertainment

Founded by Sir Howard Panter and Dame Rosemary Squirein 2017, Trafalgar Entertainment is an award-winning global live-entertainment business, producing plays and musical, theatre and venue ownership and operations, live music and comedy, events and hospitality, Performing Arts education, ticketing, the distribution and filming of event cinema and TV live-streaming innovative content through Trafalgar Releasing Ltd (from David Tennant in Macbeth to Taylor Swift).

Trafalgar Entertainment is home to Trafalgar Theatres (with 23 venues in the UK, Sydney, London, and across the UK), including four London Theatres - Trafalgar Theatre, The Bridge Theatre, and the new British Airways Theatre, Olympia.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

KEY INFORMATION

Position Title

Customer Experience Team Leader

Location

Bradford Live

Contract

Zero

Hours

Flexible

Annual Leave

Paid at 12.07% of hours worked

Salary

£13.37

Job Description

Download a full Job Description
Details
£13.37 per hour
Location: Bradford, BD1 2EP, GB