Customer Experience Assistant - 6 Month FTC

Plexus Corp.; Bathgate; On-site; GBP 5,200 - 8,800; Part time

Benefits offered by this job

Private medical insurance

Employee Assistance Program

Vision care

Enhanced pension contributions

Life assurance

Group income protection

EV scheme

Cycle to Work

33 days annual leave

Job summary

Plexus Corp. in Bathgate is seeking a Customer Experience Assistant on a 6-month fixed-term contract to deliver premium on-site visitor experiences and support event logistics.

The role is part-time with Thursday and Friday daytime shifts, with pro-rated salary based on experience. The successful candidate will coordinate branding, manage travel and visitor arrangements, and maintain visit documentation while upholding confidentiality in a multinational environment.

Qualifications

• Associate’s Degree with 2+ years of related experience (or an equivalent combination of education and experience).
• Strong verbal/written communication, exceptional organizational and multi-tasking abilities, and outstanding customer focus.
• Proficient in Microsoft Office Suite or Google Workspace, with hands-on experience in travel arranging, expense reporting, and standard office equipment.
• Ability to maintain strict confidentiality, influence cross-functional teams, and adapt in a dynamic setting.

Responsibilities

• Brand Ambassadorship: Consistently project brand values to deliver a premium experience for all on-site visitors.
• Logistics & Event Execution: Manage vendor sourcing, travel arrangements, menu selection, and real-time, on-site visit flow, swiftly resolving any last-minute needs.
• Space & Capacity Management: Coordinate meeting room reservations, resolve scheduling conflicts, and anticipate room needs alongside site leadership and visit hosts.
• Process Improvement: Maintain standardized visit documentation, administrative workflows, and analyze visitor feedback to continuously elevate our host experience.

Skills

Verbal and written communication

Organizational skills

Multi-tasking

Customer focus

Education

Associate’s Degree

Tools

Microsoft Office Suite

Google Workspace

Job description

About Us

At Plexus, our vision is to help create the products that build a better world. By embracing an innovative culture of excellence, we pride ourselves on designing, manufacturing and servicing some of the world’s most transformative products. From life-saving medical technology and mission-critical defense solutions to sophisticated industrial automation, we’re proud to partner with our customers to bring their complex ideas to market.

About Us

At Plexus, our vision is to help create the products that build a better world. By embracing an innovative culture of excellence, we pride ourselves on designing, manufacturing and servicing some of the world’s most transformative products. From life-saving medical technology and mission-critical defense solutions to sophisticated industrial automation, we’re proud to partner with our customers to bring their complex ideas to market.

Visit Plexus.com to learn more about our unwavering commitment to our vision.

Living Our Values

With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers, their end users and our communities, people are the heart of what we do and who we are. Our values unite and guide us in everything that we do. Our values include: Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success. As part of our team, you’ll do impactful work within an inclusive environment where everyone works together to achieve extraordinary outcomes. You’ll be empowered to reach your full potential through managing your own personalised development plan and access to our learning and development programs.

The Role

Title: Customer Experience Assistant (6-Month Fixed-Term Contract)

Location: Bathgate/Livingston Manufacturing Facility

Shift: Part-Time (Thursday & Friday Day Shift)

Hours: Thursday 8:00 AM – 5:00 PM | Friday 8:00 AM – 1:00 PM (13.5 hours/week, dependant on the needs of the business)

Salary: Pro Rata (Competitive, dependent on experience)

Key Responsibilities

• Brand Ambassadorship: Consistently project brand values to deliver a premium experience for all on-site visitors.


• Logistics & Event Execution: Manage vendor sourcing, travel arrangements, menu selection, and real-time, on-site visit flow, swiftly resolving any last-minute needs.


• Space & Capacity Management: Coordinate meeting room reservations, resolve scheduling conflicts, and anticipate room needs alongside site leadership and visit hosts.


• Process Improvement: Maintain standardized visit documentation, administrative workflows, and analyze visitor feedback to continuously elevate our host experience.

What We Are Looking For

• Education & Experience: Associate’s Degree with 2+ years of related experience (or an equivalent combination of education and experience).


• Core Skills: Strong verbal/written communication, exceptional organizational and multi-tasking abilities, and outstanding customer focus.


• Technical & Admin Proficiency: Proficient in Microsoft Office Suite or Google Workspace, with hands-on experience in travel arranging, expense reporting, and standard office equipment.


• Professional Attributes: Ability to maintain strict confidentiality, influence cross-functional teams, and adapt in a dynamic setting. Exposure to brand-building in a multinational organization is a plus.

Working Environment

• Standard professional office environment with ergonomic workstation setups.


• 100% site-based in Bathgate.

Your Rewards and Wellbeing

• Growth: Bespoke development plans and volunteer time off


• Health: Private medical insurance, Employee Assistance Program and vision care


• Wealth: Enhanced pension contributions, life assurance, and group income protection


• Lifestyle: Electric Vehicle and Cycle to Work schemes, plus 33 days of annual leave

Application Process

At Plexus, we don't look for culture fit, we look for culture add. We value the unique perspectives you bring and review every candidate holistically, balancing professional experience, education and individual journey.

Accessibility and Accommodations

As a Disability Confident employer, we recruit purely on the basis of skills and merit, ensuring an equitable process for everyone. We are committed to providing reasonable accommodations for individuals with disabilities or special requirements. If you require support during the application process, please contact us at [e-mail] with your contact information and a description of your needs.

Note: This inbox is dedicated to accommodation requests; please note that application status updates cannot be provided via this address.