Customer Experience Assistant

Haulfryn; Brokerswood; On-site; GBP 20,000 - 24,000; Part time

Benefits offered by this job

Discounted Holidays at UK parks

Discounted meals on-site

30 days holiday + bank holidays

Pension scheme & life assurance

Company Sick Pay

Continuous training & development

Sustainability focus

Job summary

Haulfryn is seeking a Customer Experience Assistant for Brokerswood Holiday Park. You’ll be the friendly face ensuring guests and lodge owners enjoy a seamless, memorable stay from arrival to departure, with a focus on excellent service and clear communication.

This part-time role (32 hours/week) offers a competitive salary, great benefits including holidays, pension and training, and the chance to be part of a long-standing family-owned business delivering quality holidays across the UK.

Qualifications

• Previous experience in customer service or hospitality (holiday park experience desirable).
• Excellent communication and interpersonal skills are essential.
• Strong organisational skills and attention to detail.
• A proactive, professional, and caring approach to guest service.

Responsibilities

• Support the Customer Relations Co-ordinator with the smooth daily running of the department.
• Help ensure guests and lodge owners enjoy a seamless, memorable experience from arrival to departure.
• Assist with communications, keeping owners and guests informed with timely updates.
• Support the organisation and delivery of owner events and the park’s annual social calendar.
• Respond to guest and owner enquiries professionally and promptly, resolving issues where possible.
• Work closely with reception, housekeeping, and maintenance teams to maintain high standards.
• Maintain accurate records including ANPR, ParcVu and guest/owner information.
• Assist with reception and front-of-house duties, including supporting the park shop.
• Support reservations and booking processes, coordinating with internal teams and partners.
• Process payments and maintain accurate financial and administrative records.
• Assist with stock checks for shop goods and supplies.
• Help prepare newsletters, updates and owner communications with central marketing.

Skills

Communication skills

Interpersonal skills

Organisational skills

Attention to detail

Multitasking

Flexible working

Driving licence

Proactive attitude

Tools

MS Office

Digital systems

Job description

Join Our Team at Brokerswood Holiday Park!

Customer Experience Assistant

Location: Brokerswood Holiday Park, BA13

Salary: £21,798.40 per annum

Hours: Part time, 32 hours per week (with flexibility to cover weekends)

Job Type: Permanent

Are you a warm, organised and people-focused professional who loves creating great experiences for guests and owners?

At Haulfryn, we’re proud to offer exceptional holiday experiences across the UK - and we’re looking for a Customer Experience Assistant to help us deliver outstanding service to our welcoming community at Brokerswood Holiday Park.

This is a fantastic opportunity for someone who thrives in a varied customer-facing role and enjoys being at the heart of a friendly team.

Why Join Us?

• Competitive Salary
• Discounted Holidays at our picturesque UK holiday parks
• Discounted Meals at on-site restaurants
• 30 Days Holiday (including bank holidays), increasing to 35 days with service
• Company Sick Pay
• Pension Scheme & Life Assurance
• Continuous Training & Development Opportunities
• Be part of a business with 90 years of family values and a commitment to sustainability

What You’ll Do

• Support the Customer Relations Co-ordinator with the smooth daily running of the department
• Help ensure guests and lodge owners enjoy a seamless, memorable experience from arrival to departure
• Assist with communications, keeping owners and guests informed with timely and engaging updates
• Support the organisation and delivery of owner events and the park’s annual social calendar
• Respond to guest and owner enquiries professionally and promptly, resolving issues where possible
• Work closely with reception, housekeeping, and maintenance teams to maintain high accommodation and presentation standards
• Maintain accurate records including ANPR, ParcVu and guest/owner information
• Assist with reception and front-of-house duties, including supporting the park shop
• Support reservations and booking processes, coordinating with internal teams and partners
• Process payments and maintain accurate financial and administrative records
• Assist with stock checks for shop goods, linen and accommodation supplies
• Help prepare newsletters, updates and owner communications in partnership with the central marketing team
• Deputise for the Customer Relations Co-ordinator when required

You’ll Bring

• Previous experience in customer service or hospitality (holiday park experience desirable)
• Excellent communication and interpersonal skills
• Confidence using Microsoft Office and digital systems
• Strong organisational skills and exceptional attention to detail
• A proactive, professional, and caring approach to guest service
• Ability to multitask and stay calm in a fast-paced environment
• A reliable and flexible attitude, with the ability to work both independently and as part of a team
• Full UK driving licence (preferred)

Why Choose Haulfryn?

With 90 years of expertise, we’re proud to be one of the UK’s leading holiday park operators. What sets us apart?

• Exceptional Locations: Work in a place that inspires
• Family Values: Join a supportive, community-focused team
• Nurturing Nature: Sustainability is at the heart of what we do

If you’re ready to bring your positivity, organisation, and passion for great service to a role where every day makes a difference — we’d love to hear from you.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.