Customer Experience Apprentice: 21-Month Training & Rotations

GPE; Greater London; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Competitive Remuneration

Share Incentive Plan

Supportive Annual Leave Policies

Attractive Pension Schemes

Private Medical Insurance

Private Dental Insurance

And many others

Job summary

GPE is offering two 21-month apprenticeship opportunities within the Customer Experience team in central London. Apprentices rotate across three teams, spending 18 months on a structured training programme while working full-time and studying towards Facilities Management Supervisor Level 3 accreditation.

Apprentices will support day-to-day operations across buildings, engage with service partners, and help deliver positive customer experiences.

Qualifications

• GCSEs in Maths and English at grade 5/C or above or equivalent.
• Strong communication and willingness to learn across teams.
• Teamwork and collaboration with colleagues and partners.
• Experience with basic Office tools (Outlook, Word, Excel, Teams).
• Customer-focused mindset with proactive problem-solving.

Responsibilities

• Support Customer Experience day-to-day operations across locations.
• Shadow team members to understand buildings, products and customers.
• Assist with events, communications and customer engagement activities.
• Help with move-in/move-out coordination and information gathering.
• Assist with building checks and liaise with service partners for maintenance.
• Support logging helpdesk requests and simple repairs.
• Help with health, safety and compliance awareness and documentation.

Skills

GCSE Maths/English

Communication

Teamwork

IT Skills

Customer Focus

Education

GCSEs (Maths & English)

Tools

Microsoft Office

Job description

GPE is offering two 21-month apprenticeship opportunities within the Customer Experience team in central London. Apprentices rotate across three teams, spending 18 months on a structured training programme while working full-time and studying towards Facilities Management Supervisor Level 3 accreditation.

Apprentices will support day-to-day operations across buildings, engage with service partners, and help deliver positive customer experiences.