Customer Experience and Insights Manager - Telco

JR United Kingdom; London; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A leading telecommunications client is seeking a Customer Experience and Insights Manager to enhance customer satisfaction and retention through data analysis and feedback. This newly created role offers a supportive team environment and opportunities for impactful contributions.

Qualifications

• Experience in Telco / Telecommunications.
• Managed a Customer Success / Contact Center team.
• Ability to derive information from data sets.

Responsibilities

• Gather and analyze customer feedback and contact center performance data.
• Drive initiatives to increase customer satisfaction, loyalty, and retention.
• Influence contact center operations and journey design.

Skills

Analytical skills

Customer Success management

Telecommunications experience

Job description

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Customer Experience and Insights Manager - Telco, london

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Client:

Hunter Bond

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

25.05.2025

Expiry Date:

09.07.2025

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Job Description:

Our Leading Telco client are currently looking for a Customer Experience and Insights Manager to improve the overall customer experience by gathering and analyzing customer feedback and contact centre performance data, driving initiatives that increase satisfaction, loyalty, and retention. This role serves as the voice of the customer and uses insights to influence contact center operations, agent performance, and journey design.

This is a newly created role in a high performing and supportive team. A brilliant opportunity!

The following skills / experience is essential:

• Previously worked in Telco / Telecommunications
• Previously worked in or managed a Customer Success / Contact Center team.
• Good analytical skills
• Ability to derive information from data sets

Salary: Up to £55,000 + bonus + package

Location: London (good work from home options available)

If you are interested in this Customer Experience and Insights Manager position and meet the above requirements please apply immediately.