In-Branch Customer Experience Specialist

HSBC; Larkhill; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Over six weeks holiday

Perks at Work 30,000+ discounts

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Job summary

HSBC is hiring a Customer Service Representative to deliver outstanding in-branch service. You will handle transactions, respond to product queries, and guide customers through HSBC’s self-service devices and digital banking options.

Training is provided in-branch over eight days, with a full-time schedule of 35 hours per week (Mon-Fri 09:00-17:00 and Sat 09:00-13:30). A discretionary annual bonus is offered along with comprehensive benefits.

Qualifications

• Excellent communication and empathy when engaging with customers.
• Ability to own customer enquiries through to resolution and provide a friendly, efficient service.
• Willingness to learn HSBC self-service devices and digital banking platforms.

Responsibilities

• Provide exceptional face-to-face customer service in a busy branch.
• Process a wide range of transactions with high accuracy and attention to detail.
• Educate customers about HSBC self-service devices and digital platforms.
• Collaborate with the branch team to improve workflows and overall customer experience.

Skills

Customer service

Communication skills

Empathy

Job description

HSBC is hiring a Customer Service Representative to deliver outstanding in-branch service. You will handle transactions, respond to product queries, and guide customers through HSBC’s self-service devices and digital banking options.

Training is provided in-branch over eight days, with a full-time schedule of 35 hours per week (Mon-Fri 09:00-17:00 and Sat 09:00-13:30). A discretionary annual bonus is offered along with comprehensive benefits.