Customer Service Advisor — Flexible & Growth‑Oriented

Yorkshire Building Society; Chatham; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Holiday

On-target bonus

Pension

Healthcare

My Benefits

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor for our Chatham Branch. You’ll help members find the right products and provide support across in-branch, phone, and online channels, with a focus on doing what’s right for customers.

No background required—your mindset and values matter. We offer flexible working options, training, and a path to develop your career within a supportive and inclusive team.

Qualifications

• Motivated to go the extra mile for colleagues and members.
• Thrives in dynamic environments and embraces change with curiosity.
• Values diversity and different perspectives.
• Shows empathy and emotional intelligence for a welcoming atmosphere.
• Growth mindset and willingness to learn through training and development.

Responsibilities

• Build meaningful relationships with members and help them find suitable products and services.
• Communicate confidently across in-branch, over the phone, and online channels.
• Focus on doing what’s right for members without sales targets.

Skills

Customer focus

Empathy

Relationship building

Digital literacy

Adaptability

Job description

Yorkshire Building Society is seeking a Customer Service Advisor for our Chatham Branch. You’ll help members find the right products and provide support across in-branch, phone, and online channels, with a focus on doing what’s right for customers.

No background required—your mindset and values matter. We offer flexible working options, training, and a path to develop your career within a supportive and inclusive team.