Member Experience Advisor - Branch Network

Yorkshire Building Society; Nottingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Holiday allowance

Bonus scheme

Pension scheme

Private medical cover

Discount portal

Job summary

Yorkshire Building Society in Nottingham is hiring a Customer Service Advisor to help members find the right products, support accounts across branches, and deliver great service across in-branch, phone and online channels.

No prior financial services experience required; focus on mindset, empathy, adaptability and a commitment to member needs. YBS offers flexible working options, induction and training to develop your career.

Qualifications

• No background in financial services required; mindset and values matter.
• Motivated to go the extra mile for colleagues and members.
• Thrives in dynamic environments and embraces change with positivity.
• Values diversity and understands different perspectives.
• Shows empathy and emotional intelligence toward members and teammates.
• Builds strong relationships and commits to personal development.
• Confident using digital tools and eager to learn new technologies.

Responsibilities

• Build meaningful relationships with members and help them find the right products.
• Communicate across in-branch, phone, and online channels to support accounts.
• Focus on doing what’s right for members, without sales pressure.

Skills

Customer service

Communication

Empathy

Digital tools

Teamwork

Adaptability

Problem solving

Tools

CRM software

Job description

Yorkshire Building Society in Nottingham is hiring a Customer Service Advisor to help members find the right products, support accounts across branches, and deliver great service across in-branch, phone and online channels.

No prior financial services experience required; focus on mindset, empathy, adaptability and a commitment to member needs. YBS offers flexible working options, induction and training to develop your career.