Customer Service Advisor - Flexible, Growth-Oriented Role

Yorkshire Building Society; Peterborough; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday

Bonus

Pension

Healthcare

My Benefits

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor for our Peterborough Branch Network. You’ll help members find the right products and services to support their goals through in-branch, phone, and online channels.

You’ll focus on doing what’s right for members without sales pressure and join a team that values empathy, inclusivity, and ongoing development. Flexible working options are available to support work-life balance.

Qualifications

• Experience in customer service or branch roles.
• Ability to build relationships with members.
• Comfort using digital channels and tools.
• Strong communication and empathy.
• Growth mindset and willingness to learn.

Responsibilities

• Build relationships with members and help them find suitable products.
• Communicate across in-branch, phone, and online channels.
• Focus on doing what’s right for members without sales pressure.

Skills

Empathy

Communication

Digital tools

Customer focus

Job description

Yorkshire Building Society is seeking a Customer Service Advisor for our Peterborough Branch Network. You’ll help members find the right products and services to support their goals through in-branch, phone, and online channels.

You’ll focus on doing what’s right for members without sales pressure and join a team that values empathy, inclusivity, and ongoing development. Flexible working options are available to support work-life balance.