Branch Customer Experience Advisor

Yorkshire Building Society; Dewsbury; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday allowance

Pension

Private medical insurance

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor for our Dewsbury branch. You’ll build meaningful relationships with members, help them choose suitable products and services, and support them across in-branch, phone, and online channels.

We value a mindset focused on member needs, flexibility, and a collaborative approach. Training and development are provided to help you grow and contribute to a welcoming community presence.

Qualifications

• Mindset and values matter more than background in financial services.
• Motivated to go the extra mile for colleagues and members.
• Thrives in dynamic environments and embraces change with curiosity and positivity.
• Values diversity and understands different perspectives, experiences and skills.
• Shows empathy and emotional intelligence to create a welcoming atmosphere.
• Growth mindset and eagerness to learn through training.
• Confident using digital tools and open to learning new technologies.
• Committed to personal development and staying future-ready.

Responsibilities

• Build meaningful relationships with our members and help them find the right products and services.
• Communicate confidently across in-branch, phone, and online channels to support members with their accounts.
• Focus on doing what’s right for our members without sales targets.

Job description

Yorkshire Building Society is seeking a Customer Service Advisor for our Dewsbury branch. You’ll build meaningful relationships with members, help them choose suitable products and services, and support them across in-branch, phone, and online channels.

We value a mindset focused on member needs, flexibility, and a collaborative approach. Training and development are provided to help you grow and contribute to a welcoming community presence.