Customer Experience Advisor (Council Services)

Brackenberry Limited; City of Westminster; On-site; GBP 18,000 - 23,000; Full time

Job summary

Brackenberry Limited in City of Westminster is seeking a Customer Service Assistant to provide an efficient and professional first point of contact for customers. The role involves handling face-to-face, telephone and electronic enquiries and resolving issues to support Council services.

The successful candidate will be proactive, courteous and capable of managing multiple inquiries, ensuring accurate information is conveyed and recorded to help improve customer experience.

Qualifications

• Frontline customer service experience required.
• Ability to handle multi-channel enquiries (face-to-face, phone, email).

Responsibilities

• Resolve customer issues and provide accurate information.
• Log interactions and escalate where needed.

Skills

Customer service

Communication

Job description

Brackenberry Limited in City of Westminster is seeking a Customer Service Assistant to provide an efficient and professional first point of contact for customers. The role involves handling face-to-face, telephone and electronic enquiries and resolving issues to support Council services.

The successful candidate will be proactive, courteous and capable of managing multiple inquiries, ensuring accurate information is conveyed and recorded to help improve customer experience.