Customer Experience Advisor (Contact Centre)

VIVID; Basingstoke; Hybrid; GBP 20,000 - 28,000; Part time

Job summary

Join a vibrant and inclusive company as a Customer Experience Advisor, where your skills in communication and problem-solving will shine. You will be the first point of contact for customers, providing exceptional service in a fast-paced environment. With part-time hours and the potential for hybrid working after training, this role offers a great work-life balance. Enjoy a range of benefits including generous holiday, a contributory pension scheme, and opportunities for professional development. If you are passionate about helping people and thrive in a dynamic setting, this is the perfect opportunity for you.

Benefits

26 days holiday plus bank holidays

Productivity-related bonus

6% contributory pension

Life assurance at 3x salary

Private medical insurance

Health care cash plan

Enhanced pay for parental leave

Access to counselling services

Electric car scheme

In-house and e-learning courses

Qualifications

• Experience in a high-pressure customer service environment.
• Ability to handle complex inquiries with empathy and professionalism.

Responsibilities

• Be the first point of contact for customers, handling inbound calls and inquiries.
• Provide friendly and efficient customer service, resolving issues at first contact.

Skills

Customer Service Skills

Problem-Solving Skills

Communication Skills

Computer Literacy

Time Management Skills

Job description

We’re VIVID! - We offer a vibrant, friendly, inclusive culture that supports, develops, and attracts the best people!

Our Customer Experience team is vibrant, hardworking, and committed to providing excellent customer experiences.

We have exciting part-time opportunities available for Customer Experience Advisors to join our fast-paced contact centre on a permanent basis, working up to 28 hours per week. Candidates must be able to work:

1. Monday and Tuesday, 8:30 am - 5:00 pm (8 hours per day)
2. The remaining 12 hours can be worked across 2 or 3 other weekdays, but must include the hours of 12-2 pm on the working days.

The first 6 months will be based at our contact centre in Basingstoke. After training in a specialist area with a strong foundation knowledge of housing management and repairs, hybrid working options may be available.

Here’s The Facts About The Role

As a customer experience advisor, you’ll be the first point of contact for our customers, handling a high volume of inbound calls and digital inquiries.

You’ll provide friendly, efficient, and helpful first-class customer service, aiming for a ‘right first time’ approach, working closely with colleagues and other teams to resolve inquiries at first contact where possible. Excellent communication skills are essential, as most of your time will be on the phone.

What We’re Looking For

• Excellent customer service skills, with the ability to provide friendly, efficient, and helpful service.
• Experience delivering high standards of customer service in a high-pressure environment, preferably within a contact centre.
• Problem-solving skills, adaptability, and resilience to handle complex and varied contacts.
• Great verbal and written communication skills, and computer literacy.
• A genuine passion for helping people, with the ability to diffuse difficult situations professionally and empathetically.
• Enjoyment of a fast-paced environment, with excellent time management skills.

What Great Benefits Can We Offer You?

• 26 days holiday (plus bank holidays), with options to buy or sell annual leave.
• A productivity-related bonus scheme.
• A generous 6% contributory pension, with employer contributions between 7% and 10%.
• Life assurance at 3x annual salary.
• Private medical insurance.
• Health care cash plan (Medicash).
• Enhanced pay for maternity, paternity, adoption, and shared parental leave.
• Access to counselling, legal, and financial support services.
• Electric car scheme.
• Wide range of in-house and e-learning courses, plus coaching and mentoring programs.

We’re holding an in-person hiring event on Tuesday, 20 May. The event will include an introduction to VIVID and our Customer Experience department, some interview tasks, and the chance to meet our team and ask questions. Successful applicants will be contacted with further details. Please note, this vacancy may close early if we receive a high volume of applications.