Customer Support & Admin Specialist (25h, FTC)

Sovereign Network Group; Hertford; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension matching up to 12%

Life cover 4x salary

Private medical insurance

Dental insurance

Wellbeing discounts / gym

Job summary

Sovereign Network Group in Hertford is hiring a Customer Support Advisor on a 12-month fixed-term contract. The role is 25 hours per week, Monday to Friday 9:30am–2:30pm, with a starting salary of £17,568–£18,919 (£26,000–£28,000 full-time equivalent).

You will provide administrative support in the Customer Service Management Centre, including reception, order processing, mail merges and consent forms, helping our customers and neighbourhood teams with a positive, flexible approach.

Qualifications

• Strong communication skills with empathy for customers.
• Customer focused with the ability to deliver positive results.
• Positive and flexible approach to meeting customer and business needs.
• Strong administration skills to support a team.
• Experience creating and maintaining accurate records.
• Ability to take ownership and accountability for your work.
• Experience using multiple computer systems.

Responsibilities

• Provide administrative support in the Customer Service Management Centre.
• Assist on reception duties.
• Process purchase orders and handling mail merges.
• Prepare meeting materials and consent forms.
• Maintain accurate records and files and support teams.

Skills

Communication

Customer focus

Flexibility

Administration

Record keeping

Ownership

Multiple systems

Tools

Computer systems

Job description

Sovereign Network Group in Hertford is hiring a Customer Support Advisor on a 12-month fixed-term contract. The role is 25 hours per week, Monday to Friday 9:30am–2:30pm, with a starting salary of £17,568–£18,919 (£26,000–£28,000 full-time equivalent).

You will provide administrative support in the Customer Service Management Centre, including reception, order processing, mail merges and consent forms, helping our customers and neighbourhood teams with a positive, flexible approach.