Customer Experience Advisor

Lookers Limited; Newcastle upon Tyne; Remote; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salaries with progression

Generous annual leave

Enhanced family leave

Techscheme discounts

Eyecare vouchers

Smart Health GP access

Dental insurance

Critical illness cover (optional)

MyView PayNow access

Free will writing services

Flexible life assurance options

Discounted gym memberships

Travel insurance

Home and technology vouchers

bYond card discounts

Job summary

Lookers Limited is recruiting for a permanent, full-time Customer Advisor at the Newcastle Customer Contact Centre. The role is 40 hours per week, Monday to Saturday, 8am–6pm. Salary is up to £30,000 OTE, including a £22,000 base plus bonus.

You will handle calls, emails, live chats, and digital inquiries to drive bookings and deliver excellent service. You’ll be the frontline, using CRM systems and Lookers processes to ensure high standards and GDPR compliance while supporting sales and

Qualifications

• Customer service or contact centre background preferred.
• Strong written and verbal communication skills.
• Comfortable using CRM systems and technology.

Responsibilities

• Book maintenance via outbound calls accurately.
• Promote and sell service plans to retain customers.
• Provide professional responses to enquiries across channels.
• Maintain friendly, engaging tone in all interactions.
• Ensure services align with standards and guidelines.
• Meet or exceed performance targets for outbound activity.
• Keep clear notes, recall checks, and data entry up to date.
• Act as an extension of the dealership team for sales and aftersales.
• Support lead generation for vehicle sales.
• Utilize Lookers systems and CRM effectively.
• Stay updated on product offerings and training.
• Ensure GDPR compliance and data accuracy.

Skills

Customer service experience

Strong communication

CRM proficiency

Target-driven

Team player

Weekend availability

Tools

CRM systems

Job description

Lookers Limited is recruiting for a permanent, full-time Customer Advisor at the Newcastle Customer Contact Centre. The role is 40 hours per week, Monday to Saturday, 8am–6pm. Salary is up to £30,000 OTE, including a £22,000 base plus bonus.

You will handle calls, emails, live chats, and digital inquiries to drive bookings and deliver excellent service. You’ll be the frontline, using CRM systems and Lookers processes to ensure high standards and GDPR compliance while supporting sales and