Customer Services Apprentice

Medequip UK; Taunton; On-site; GBP 17,000 - 18,000; Full time

Benefits offered by this job

Holiday entitlement 29 days + 4

Career progression

Pension

Healthcare

Life assurance

Cycle to work

Employee support program

Discount platform

Free uniform

DBS check

Job summary

Medequip Assistive Technology Ltd in Taunton is seeking a Customer Services Apprentice to join a forward-thinking equipment services provider. You will be supported to develop professionally while helping customers and coordinating care.

You will handle calls, support deliveries, keep records up to date and learn in a team that values empathy, accountability and service excellence.

Qualifications

• Some experience in a customer service role within a similar industry is desirable.
• IT and Microsoft Office proficient.

Responsibilities

• Managing inbound and outbound calls, liaising with service users, families and prescribers within KPIs.
• Booking delivery rounds for Technicians and Service Engineers using the software.
• Ensuring client and delivery details are correct and up to date, adding notes to the system.
• Ensuring emergency jobs are actioned within KPI by relaying requirements to technicians and warehouse.
• Contacting clients and liaising with prescribers when contact is not achieved; answering emails and complaints within timeframes.
• Liaising between health professionals and service users; managing reception and facilitating retail sales.

Skills

Customer service experience

MS Office

IT proficiency

Job description

Customer Service Apprentice

Taunton

Salary: £8.00 per hour

Hours: 40 hours per week

This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!

Join us as our new Customer Services Apprentice at Medequip Assistive Technology Ltd and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.

Who are Medequip?

Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.

About The Role

Your day-to-day responsibilities will include, but not be limited to:

• Managing inbound and outbound calls, leasing with service users, their families and prescribers – within Medequip agreed KPIs
• Booking all delivery rounds in advance for Technicians and Service Engineers, utilising the software appropriately
• Ensuring all client and delivery details are correct and up to date, adding notes to the system where necessary
• Ensuring emergency jobs are actioned within the agreed KPI by relaying the requirements to the technicians and warehouse
• Ensuring all steps are taken to contact the client, and leasing with the prescriber, putting order on review, when contact is not achieved.
• Answering emails and complaints within Medequip agreed timeframes
• Liaising between health professional and service users
• Ensure Technician’s mix of work is acceptable, assessing the workload
• Managing reception and facilitating retail sales.

About You

Above all, you will identify and align with our company values:

• We keep our promises.
• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications And Experience Required

• Some experience in a customer service focussed role within a similar industry is desirable.
• IT and Microsoft Office proficient

What We Offer

• 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
• Continued professional development, training and learning support and opportunities for career progression.
• Pension scheme
• Healthcare scheme
• Life assurance
• Cycle to work scheme.
• Care First employee assistance program including free counselling.
• Access to Perkbox discount platform
• Free uniform
• Free DBS check

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

This role may be subject to an enhanced DBS disclosure and satisfactory references.

This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.