Customer Engineer UPS

Vertiv Group Corporation; Bedford; On-site; GBP 40,000 - 55,000; Full time

Job summary

Vertiv UPS Engineer role based across Reading, Guildford and Slough. You’ll be trained on Vertiv UPS systems and handle startups, maintenance and emergency repairs while building strong rapport with customers, sales teams and service direction.

Responsibilities include coordinating projects, maintaining customer lists, and helping sustain a 90% planned maintenance completion rate. Regular travel to customer sites is required, with some after-hours and weekend shifts.

Qualifications

• Electrical/Electronic Engineering or equivalent.
• Experience in a technical service or test environment of Electrical/Electronic equipment essential; UPS preferred.

Responsibilities

• Coordinate and run assigned projects/PM, ensuring they run smoothly and on time and within budget.
• Maintain the accuracy of the customer listing by reporting any issues.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.

Education

Electrical/Electronic Engineering or equivalent

Tools

Office programs (Word/Excel/Outlook)

Job description

THIS ROLE CAN BE BASED ACROSS THE FOLLOWING AREAS - Reading, Guildford , slough

UPS Engineer

• An exciting opportunity to become fully trained and qualified on Vertiv UPS Systems. You will be primarily responsible for startups, maintenance, and emergency repairs for UPS, battery, power distribution, and site monitoring equipment. Your secondary responsibility will be to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area, while maintaining active and open dialogue with the service direction team.

Responsibilities and Measurement Criteria with Time investment Needed on Each

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Coordinate and run assigned projects/PM, ensuring they run smoothly and ensure the highest quality service is delivered on time and within budget.
• Maintain the accuracy of the customer listing by reporting any issues.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.

Qualifications:

Required/ Minimum Qualifications:

• Electrical/Electronic Engineering or equivalent.
• Experience of working in a technical service or test environment of Electrical/Electronic equipment essential UPS preferred or associated industries i.e. Power Electronics.

Additional / Preferred Qualifications:

• Computer Literate (All office associated programs such as, word, excel, outlook).
• Previous field service experience essential.
• Excellent customer service skills.
• Strong communication skills.
• Self-starter, ability to plan, organize and manage time effectively with an ability to work under pressure.
• Clean, Valid driving license.
• There will be after hours (post 17:00) and weekend shift requirements, sometimes at short notice.
• Daily travel to and from customer sites.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• None

Time Travel Needed:

• 25%

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