Customer Engineer UPS

Vertiv Group Corporation

Southampton

On-site

GBP 32,000 - 55,000

Full time

14 days+

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Job summary

Vertiv is seeking a UPS Customer Service Engineer in the United Kingdom to perform startups, planned maintenance and emergency repairs of UPS, Emergency Lighting, battery systems and related equipment. You will also build strong rapport with customers, sales teams, distributors and the wider service management team.

The role requires extensive travel to diverse customer sites, on-call responsibilities, and effective communication of technical information in English.

Qualifications

Experience in a field operations role and handling UPS, Emergency Lighting and Battery systems.
Ability to read electrical circuit diagrams and communicate technical information clearly.
Excellent written and verbal English language.
Full driving licence is essential.

Responsibilities

Plan and carry out planned maintenance of UPS and battery systems.
Perform system commissioning, startup, load bank and site acceptance testing.
Conduct remedial work and callout tasks as needed.
Perform fault finding and rectification activities.
Provide on-site customer familiarization training.
Travel extensively to customer sites and participate in 24-hour callout rota.

Skills

Field operations experience

Technical communication

Read electrical diagrams

English proficiency

Driving licence

Education

HNC/HND in Electrical/Electronic Engineering

Job description

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

As a Vertiv UPS Customer Service Engineer, you will be primarily responsible for startups, planned maintenance, and emergency repairs of UPS, Emergency Lighting, battery systems, power distribution (STS), and site monitoring equipment. Your secondary responsibility will be to establish, promote and maintain excellent rapport with our customers, sales teams, distributors, and others that fall within your area of expertise, whist maintaining active and open dialogue with the wider Vertiv service management team.

What kind of work will you be doing?

Planned routine maintenance of UPS and associated battery systems.
System commissioning, startup, load bank and site acceptance testing.
Remedial work tasks either as planned repairs or part of a callout activity.
Fault finding, investigations and rectification.
On site customer familiarization training.
Extensive travel necessary to customer sites of varying locations.
Be included on the UPS callout rota to provide 24hour response.

What Will Make You Successful?

Experience of working in a field operations role.
HNC/HND in Electrical/Electronic Engineering or equivalent – or previous experience working with UPS, Emergency Lighting and Battery systems.
Experience and understanding of customer mission critical infrastructure and environments.
Experience of fault finding and rectification.
Ability to effectively communicate technical information and read electrical circuit diagrams.
Demonstrate professionalism, cooperation, courtesy, and assertiveness.
Demonstrate good customer relation skills by providing a prompt personalized service.
Ability to manage multiple tasks simultaneously. Effective planning, set priorities, organize, and coordinate work activities with others.
Effectively handle stressful situations. Able to resolve conflict and meet deadlines.
Self-motivated and results driven.
Good understanding of IT, communication protocols and firmware flashing advantageous.
Excellent written and verbal English language.
Full driving license essential.