UPS Customer Engineer - Slough

Vertiv; Bedford; On-site; GBP 30,000 - 45,000; Full time

Job summary

Vertiv is seeking a UPS Engineer in Bedford, United Kingdom. This role involves becoming fully trained on Vertiv UPS Systems and is responsible for startups, maintenance, and emergency repairs for UPS and related equipment. Candidates should have a background in Electrical/Electronic Engineering and experience in technical service environments. Strong customer service and communication skills are essential. The position may require after-hours and weekend shifts, and daily travel to customer sites is expected.

Qualifications

• Experience in a technical service or test environment of Electrical/Electronic equipment, preferable UPS.
• Previous field service experience is essential.
• Clean, valid driving license required.

Responsibilities

• Coordinate and run assigned projects, ensuring smooth operations and high quality service.
• Maintain accuracy of customer listings by reporting issues.
• Ensure planned maintenance completion rate is maintained at a minimum of 90%.

Skills

Electrical/Electronic Engineering

Technical service experience

Customer service skills

Strong communication skills

Computer Literate

Education

Electrical/Electronic Engineering or equivalent

Tools

Office programs (Word, Excel, Outlook)

Job description

Job Description

An exciting opportunity to become fully trained and qualified on Vertiv UPS Systems. You will be primarily responsible for startups, maintenance, and emergency repairs for UPS, battery, power distribution, and site monitoring equipment. Your secondary responsibility will be to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area, while maintaining active and open dialogue with the service direction team.

Locations

THIS ROLE CAN BE BASED ACROSS THE FOLLOWING AREAS - Reading, Guildford, Slough

Job Title

UPS Engineer

Responsibilities

• Coordinate and run assigned projects/PM, ensuring they run smoothly and ensure the highest quality service is delivered on time and within budget.
• Maintain the accuracy of the customer listing by reporting any issues.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.

Qualifications

• Electrical/Electronic Engineering or equivalent.
• Experience of working in a technical service or test environment of Electrical/Electronic equipment essential UPS preferred or associated industries i.e. Power Electronics.

Additional / Preferred Qualifications

• Computer Literate (All office associated programs such as, word, excel, outlook).
• Previous field service experience essential.
• Excellent customer service skills.
• Strong communication skills.
• Self-starter, ability to plan, organize and manage time effectively with an ability to work under pressure.
• Clean, Valid driving license.
• There will be after hours (post 17:00) and weekend shift requirements, sometimes at short notice.
• Daily travel to and from customer sites.

Physical & Environmental Requirements

• None

Time Travel Needed

• 25%