Customer Engagement & Stakeholder Liaison Manager

United Infrastructure Group; United Kingdom; Remote; GBP 42,000 - 60,000; Full time

Job summary

United Infrastructure Group is seeking a Customer Liaison Officer to lead the planning and delivery of coordinated communications for Water Port Solent projects. You will work with project teams and external stakeholders to ensure timely, accurate updates and a consistently positive reputation for UI and SW.

In this role you will develop engagement plans, monitor customer care processes, and support the Senior Operations Manager and Customer Delivery Manager with reporting and stakeholder

Qualifications

• Experience in managing customer communications.
• Ability to liaise with external stakeholders and agencies.

Responsibilities

• Plan and implement a coordinated programme of communications to customers and strategic stakeholders.
• Monitor and audit customer care processes and procedures.
• Collaborate with Operational Staff, SW’s Customer Liaison Officers and Public Relations Officers to support delivery teams.

Skills

Customer communications

Stakeholder liaison

Project communications

Job description

United Infrastructure Group is seeking a Customer Liaison Officer to lead the planning and delivery of coordinated communications for Water Port Solent projects. You will work with project teams and external stakeholders to ensure timely, accurate updates and a consistently positive reputation for UI and SW.

In this role you will develop engagement plans, monitor customer care processes, and support the Senior Operations Manager and Customer Delivery Manager with reporting and stakeholder