Customer Liaison Officeer

United Infrastructure Group; United Kingdom; Remoto; GBP 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

United Infrastructure Group is seeking a Customer Liaison Officer to lead the planning and delivery of coordinated communications for Water Port Solent projects. You will work with project teams and external stakeholders to ensure timely, accurate updates and a consistently positive reputation for UI and SW.

In this role you will develop engagement plans, monitor customer care processes, and support the Senior Operations Manager and Customer Delivery Manager with reporting and stakeholder

Competenze

• Experience in managing customer communications.
• Ability to liaise with external stakeholders and agencies.

Mansioni

• Plan and implement a coordinated programme of communications to customers and strategic stakeholders.
• Monitor and audit customer care processes and procedures.
• Collaborate with Operational Staff, SW’s Customer Liaison Officers and Public Relations Officers to support delivery teams.

Conoscenze

Customer communications

Stakeholder liaison

Project communications

Descrizione del lavoro

Customer Liaison OfficeerWe use cookies to enhance your browsing experience, serve personalised ads or content, and analyse our traffic. By clicking \"Accept All\" you consent to our use of cookies.### Customer Liaison OfficeerApply: Water\\_Port Solent: Full time: Posted Today: JR101713esponsible to: Senior Operations Manager / Customer Delivery Manager Responsible for: Customer Communications & Notifications, Liaison withExternal Stakeholders & Agencies, Engagement Plans, ReportingRequirements, Contract Performance & GSS, Client Initiatives, Management ofOutsourced Services Working Contacts: Operational Delivery Team, Client Customer Team,Morrison & Client PR Teams, External Stakeholders & Agencies Main Purpose of Job: To plan and implement a co-ordinated programme of communications tocustomers and strategic stakeholders in order to support the efficient delivery of projects other the Framework for Mains Renewals programmes of work fromSouthern Water (SW), in line with SW’s & UI Customer Excellence Guidelines. To support the project delivery teams in all aspects of customer management;to monitor and audit all customer care processes and procedures and tomanage the interface on customer care issues between SW, UI and thestakeholder. To work in liaison with UI Operational Staff, SW’s Customer Liaison Officersand Public Relation Officers to provide a co-ordinated support to deliveryteams: Ensure that the mutual reputations of both UI and SW are managed effectively. Assist Communications and Stakeholder Engagement Manager in producingSW & UI corporate literature – presentations, weekly lookaheads updates,internet updates and newsletters. Which are fundamental in providing a uniquecustomer experience Roles and Responsibilities StrategicFormulate communication strategies for the efficient delivery of projectsincluding: setting objectives; measures of evaluation; tone; positioning; keymessages; Qs&As stakeholder identification and engagement and the mosteffective channels to use to achieve optimum impact.R