Remote Customer Success Manager - Hospitality Tech

Placements24; Southampton; Hybrid; GBP 27,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Remote work

Professional development

Job summary

Placements24 is seeking a Remote Customer Success Manager to empower a growing hospitality-tech client base. You will nurture relationships, drive product adoption, and provide strategic guidance to maximise value from software and services.

As the primary contact for a portfolio of clients, you will conduct business reviews, propose solutions, and collaborate with sales, support and product teams to ensure satisfaction and renewals in a fully remote setting.

Qualifications

• Proven experience in customer success or account management in SaaS.
• Excellent communication and interpersonal skills.
• Ability to analyze data, identify trends and propose solutions.
• Proficiency with CRM software and customer success platforms.

Responsibilities

• Manage and nurture a portfolio of key client accounts as the primary contact.
• Develop and execute customer success plans to meet business objectives.
• Conduct regular business reviews to assess needs and provide strategic recommendations.
• Drive product adoption, identify upsell/cross-sell opportunities and minimize churn.
• Collaborate with sales, support, and product teams to advocate for clients.
• Monitor client health metrics and address potential risks proactively.

Skills

Customer Success

Account Management

SaaS

Tools

CRM (Salesforce)

Job description

About the Role

Our client, a leader in hospitality technology solutions, is looking for an experienced Remote Customer Success Manager to support their growing client base. In this role, you will be instrumental in ensuring our clients achieve maximum value from our software and services, fostering long-term partnerships. You will manage a portfolio of clients, providing strategic guidance, proactive support, and driving product adoption. This fully remote position requires a deep understanding of the hospitality industry and a passion for client satisfaction, enabling you to work effectively from anywhere within South Africa .

Key Responsibilities

• Manage and nurture a portfolio of key client accounts, serving as their primary point of contact.
• Develop and execute customer success plans to ensure clients achieve their business objectives.
• Conduct regular business reviews to assess client needs, provide strategic recommendations, and ensure satisfaction.
• Drive product adoption, identify upsell and cross-sell opportunities, and minimize churn.
• Collaborate with sales, support, and product teams to advocate for client needs and resolve issues.
• Monitor client health metrics and proactively address potential risks.

Requirements

• Proven experience in Customer Success, Account Management, or a related client-facing role, preferably in the SaaS or hospitality tech sector.
• Strong understanding of the hospitality industry and its operational challenges.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze data, identify trends, and develop strategic solutions.
• Proficiency in CRM software (e.g., Salesforce) and customer success platforms.

Benefits

• Generous annual salary with performance-based incentives.
• Fully remote work environment, offering exceptional flexibility and work-life balance.
• Opportunity to work with cutting-edge technology in the hospitality sector.
• Comprehensive health, dental, and vision insurance.
• Continuous learning opportunities and professional development support.