Customer Engagement Specialist

JR United Kingdom; Reading; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company is seeking a Customer Engagement Operations Specialist to enhance promotional and educational meetings with healthcare professionals. This role involves ensuring compliance with standards, coordinating logistics, and supporting various teams to create impactful engagement. Join a collaborative environment focused on compliance, innovation, and patient impact.

Qualifications

• Degree in Life Sciences or equivalent experience.
• Experience with the ABPI Code of Practice.
• Pharma, healthcare, or meeting/event management experience is desirable.

Responsibilities

• Review and approve HCP and speaker meetings in compliance with standards.
• Coordinate meeting logistics including venue booking and material approvals.
• Train new team members on meeting procedures and compliance requirements.

Skills

Organisational skills

Communication skills

Education

Degree in Life Sciences

Tools

Microsoft Office

PromoMats

SharePoint

Veeva

Job description

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Customer Engagement Operations Specialist

Our client is looking for a Customer Engagement Operations (CEO) Specialist to support the development and delivery of impactful, compliant promotional and educational meetings with healthcare professionals (HCPs) and organisations (HCOs).

About the Role

In this role, you will collaborate closely with In-field Teams, Brand Teams, Medical Review, and Ethics & Compliance to ensure that speaker meetings and HCP interactions are both effective and compliant with internal policies and the ABPI Code.

Key Responsibilities

• Review, approve, and support HCP and speaker meetings in line with compliance standards.
• Coordinate meeting logistics, including venue booking, speaker engagement, material approvals, and contracts.
• Maintain accurate documentation and audit trails, ensuring post-meeting processes are completed.
• Train new team members on in-field meeting procedures and compliance requirements.
• Use systems like PromoMats, SharePoint, and Veeva to manage meeting workflows.

Qualifications

• Degree in Life Sciences or equivalent experience
• Experience working with the ABPI Code of Practice
• Strong organisational and communication skills
• Proficiency in Microsoft Office (Outlook, Word, Excel, PDF)
• Pharma, healthcare, or meeting/event management experience is desirable

Why Us?

Join a company where compliance, innovation, and patient impact go hand in hand. We offer a collaborative environment with opportunities for professional growth and leadership.

Apply today to help shape meaningful healthcare engagement.