Customer Engagement Specialist

JR United Kingdom; Maidenhead; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Customer Engagement Operations Specialist to enhance healthcare professional engagement compliant with internal policies. The role involves coordinating logistics for speaker meetings, supporting organizational processes, and ensuring compliance with the ABPI Code. Ideal candidates will hold a degree in life sciences and possess strong organizational skills.

Qualifications

• Degree in Life Sciences or equivalent experience.
• Experience working with the ABPI Code of Practice.
• Strong organisational and communication skills required.

Responsibilities

• Review, approve, and support HCP and speaker meetings in line with compliance standards.
• Coordinate meeting logistics including venue booking and speaker engagement.
• Maintain accurate documentation and train new team members on procedures.

Skills

Organisational skills

Communication skills

Knowledge of ABPI Code of Practice

Proficiency in Microsoft Office

Education

Degree in Life Sciences

Job description

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Client:

SRG

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Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Customer Engagement Operations Specialist

Our client is looking for a Customer Engagement Operations (CEO) Specialist to support the development and delivery of impactful, compliant promotional and educational meetings with healthcare professionals (HCPs) and organisations (HCOs).

About the Role

In this role, you will collaborate closely with In-field Teams, Brand Teams, Medical Review, and Ethics & Compliance to ensure that speaker meetings and HCP interactions are both effective and compliant with internal policies and the ABPI Code.

Key Responsibilities

• Review, approve, and support HCP and speaker meetings in line with compliance standards.
• Coordinate meeting logistics, including venue booking, speaker engagement, material approvals, and contracts.
• Maintain accurate documentation and audit trails, ensuring post-meeting processes are completed.
• Train new team members on in-field meeting procedures and compliance requirements.
• Use systems like PromoMats, SharePoint, and Veeva to manage meeting workflows.

Qualifications

• Degree in Life Sciences or equivalent experience
• Experience working with the ABPI Code of Practice
• Strong organisational and communication skills
• Proficiency in Microsoft Office (Outlook, Word, Excel, PDF)
• Pharma, healthcare, or meeting/event management experience is desirable

Why Us?

Join a company where compliance, innovation, and patient impact go hand in hand. We offer a collaborative environment with opportunities for professional growth and leadership.

Apply today to help shape meaningful healthcare engagement.