Customer Engagement Manager FTC

TN United Kingdom; Bournemouth; On-site; GBP 45,000 - 52,000; Full time

Job summary

An established industry player is seeking a passionate Customer Engagement Manager to lead their communication strategy. In this hybrid role, you will craft impactful messaging for over 22,000 homeowners and tenants across the UK. Your expertise in corporate communications will drive engagement and enhance service delivery. Collaborating with various departments, you will ensure a unified approach to customer interactions. If you thrive in a dynamic environment and are eager to make a meaningful impact, this opportunity is perfect for you.

Qualifications

• 3+ years in Corporate Communications or related field.
• Proven track record in delivering successful communication strategies.

Responsibilities

• Develop and deliver a comprehensive communications strategy.
• Produce engaging content across various platforms.
• Build strong relationships with senior stakeholders.

Skills

Corporate Communications

Public Relations

Media Management

Content Creation

Stakeholder Management

Customer Engagement

Job description

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Client:

McCarthy and Stone

Location:

Bournemouth, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

25b042385b2c

Job Views:

14

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Location : Hybrid (with an average of 1 or 2 days per week in the Hatfield or Bournemouth office)
Department: Your McCarthy Stone
Salary: c.45k + Benefits
Contract Type: Fixed Term/Secondment

Are you a communications expert with a passion for customer engagement?

McCarthy Stone, the UK’s leading developer and manager of retirement communities, is seeking a Customer Engagement Manager due to the post holder securing an internal promotion. This person will need to be passionate and dynamic and will join our team on a fixed-term contract or secondment. In this pivotal role, you will lead the communication and engagement strategy for over 22, homeowners and tenants across the UK.

Key Responsibilities:

Strategic Leadership: Develop, manage, and deliver a comprehensive communications and engagement strategy, ensuring impactful and consistent messaging across all channels.

Content Creation: Produce high-quality, engaging content across various platforms, including digital, print, and events, aligning with McCarthy Stone’s values and mission.

Collaboration: Work closely with the Colleague Engagement Manager and other departments to ensure unified communications for both customers and colleagues.

Continuous Improvement: Regularly measure the effectiveness of communications and seek opportunities for improvement, using customer feedback and Net Promoter Score data to enhance service delivery.

Stakeholder Management: Build strong relationships with senior stakeholders and act as the main point of contact for all customer communications.

About You:

Experience: 3+ years in Corporate Communications, PR, Media, or a related field, with a proven track record in delivering successful communication strategies.

Skills: Exceptional written and verbal communication skills, with a strong ability to influence and collaborate with senior management and colleagues.

Attributes: Highly organized, creative, and self-motivated, with the ability to manage multiple priorities and thrive under pressure.

Why McCarthy Stone? Join a team committed to enhancing the lives of older adults through thoughtful communication and engagement. If you’re ready to make a meaningful impact and lead innovative communication strategies, we want to hear from you!

McCarthy Stone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Take the next step in your career with McCarthy Stone – where your expertise in customer engagement can truly make a difference!