Customer Engagement Manager

The Cambridge Building Society; Cambridge; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Engagement Manager to revolutionize their customer strategy. This pivotal role involves leading a passionate team, driving innovative solutions, and enhancing customer experiences across various channels. If you thrive in a fast-paced environment and are eager to make a significant impact, this opportunity offers the chance to lead with vision and purpose. Join a thriving independent mutual where your contributions will directly benefit customers and shape the future of service excellence.

Benefits

Sharing in Success bonus

25 days annual holiday plus Bank holidays

Vitality private healthcare

Medicash cashback services

Beneficial staff mortgage rate

Group pension scheme

Support for learning and personal development

Opportunities for career progression

Qualifications

• Proven experience in a leadership role within financial services or retail.
• Ability to drive transformation and manage customer propositions effectively.

Responsibilities

• Lead and innovate the store, branch, and Contact Centre strategy.
• Empower teams and elevate performance in a fast-paced environment.

Skills

Leadership

Customer Engagement

Financial Services Knowledge

Retail Management

Job description

Join to apply for the Customer Engagement Manager role at The Cambridge Building Society.

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The Cambridge Building Society provided pay range

This range is provided by The Cambridge Building Society. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Our Head of Customer Engagement is seeking a financial services business leader to work alongside them to drive and innovate our store, branch, and Customer Contact Centre strategy. You could be in a similar role within a building society, or a driven, innovative, and passionate team leader in retail or a retail bank, effectively managing a face-to-face customer proposition. Are you ready to lead with passion, drive transformation, and make a real impact? We’re looking for an energetic and inspiring Customer Engagement Manager to lead our dynamic store, branch, and Contact Centre network! In this pivotal role, you’ll empower teams, elevate performance, and bring our customer proposition to life with bold vision and relentless focus. If you thrive in a fast-paced environment and are excited by the challenge of delivering excellence at scale, this is your moment to shine.

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Salary and working hours

Starting salary: £50,000 per annum.

Monday to Friday, 8:45am - 5:00pm (36.25 hours per week).

Hybrid working, with a minimum of 2 days per week from our Store, Branch & Customer Contact Centre network engaging with our frontline teams.

The Cambridge will reward you with

• Sharing in Success bonus (discretionary)
• Annual holiday – 25 days plus Bank holidays. Plus a day for your birthday, a Christmas shopping day, and your work anniversary. You will also have the option annually to purchase an additional 5 days holiday.
• Vitality private healthcare, including discounts for cinema tickets, Café Nero, and other lifestyle products.
• Medicash cashback for services including Dental, Prescriptions, Therapies, and more.
• Beneficial staff mortgage rate.
• Group pension scheme – contribute 4%, with employer contributions of 12% following probation.
• Support for learning and personal development within your role.
• Opportunities for career progression.

Come and join a thriving independent mutual, where your contribution will help our customers.

Additional details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Finance

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