Customer Engagement Executive

Safetykleen; Dinnington; On-site; GBP 28,000 - 30,400; Full time

Benefits offered by this job

Private healthcare from day one

5% contributory pension scheme

Enhanced maternity and paternity pay

Life assurance (3x salary)

Learning and career development机会

Employee discount and wellbeing Scheme

Cycle to Work scheme

Employee Assistance Programme

25 days’ holiday plus Bank Holidays

Job summary

Safetykleen is seeking a Customer Engagement Executive to be the link between customers and the Account Management team. You will actively engage with customers, arrange review meetings, and share insights to support Account Managers in delivering exceptional service.

In this role you will reconnect with key contacts, identify opportunities for growth, and help strengthen partnerships while maintaining accurate CRM records and ensuring proactive, consistent customer contact throughout their

Qualifications

• Experience in customer service, appointment setting or sales support.
• Confidence speaking with customers over the phone.
• Experience working towards KPIs or activity targets.
• Strong organization skills and attention to detail.

Responsibilities

• Proactively engaging with customers to arrange customer review meetings for our Account Managers.
• Building strong relationships with customer contacts through friendly, professional conversations.
• Reconnecting with customers who haven’t been engaged recently and creating opportunities to strengthen relationships.
• Understanding customer needs, challenges and priorities, and sharing valuable insights with the Account Management team.
• Confidently communicating the value of regular customer reviews and overcoming objections.
• Maintaining accurate CRM records, customer conversations, appointments and follow-up actions.

Skills

Customer service

Appointment setting

Sales support

CRM systems

Phone communication

Organization

Job description

Customer Engagement Executive - Building Relationships | Connecting Customers | Supporting Account Growth

Our customers are at the heart of everything we do, and we’re looking for someone who can help strengthen these important relationships.

As a Customer Engagement Executive, you’ll be the connection point between our customers and Account Management team. You’ll proactively engage with customers, reconnect with key contacts, understand their needs and arrange valuable customer review meetings that help our Account Managers deliver exceptional service.

This role is perfect for someone who enjoys speaking with people, building rapport and creating positive customer experiences. You’ll play a key role in ensuring our customers feel valued, engaged and supported throughout their journey with Safetykleen.

Working closely with Account Managers, Sales and Operations teams, you’ll help identify opportunities, strengthen partnerships and support customer retention and growth.

About Us

At Safetykleen, we provide essential parts cleaning, waste collection and environmental advisory services that help businesses operate more safely, sustainably and efficiently.

With operations across 15 countries and over 1 million services delivered every year, you’ll join a growing business where strong customer relationships, innovation and sustainability are at the heart of everything we do.

What You’ll Be Doing

• Proactively engaging with customers to arrange customer review meetings for our Account Managers.
• Building strong relationships with customer contacts through friendly, professional conversations.
• Reconnecting with customers who haven’t been engaged recently and creating opportunities to strengthen relationships.
• Understanding customer needs, challenges and priorities, and sharing valuable insights with the Account Management team.
• Confidently communicating the value of regular customer reviews and overcoming objections.
• Managing your customer engagement pipeline to ensure customers receive proactive, consistent contact.
• Preparing Account Managers with relevant customer background and insights ahead of meetings.
• Maintaining accurate CRM records, customer conversations, appointments and follow-up actions.
• Working collaboratively with Sales, Service and Operations teams to deliver an outstanding customer experience.

What We Offer

• £28,000 salary + up to £2,400 annual bonus (paid monthly)
• 25 days’ holiday plus Bank Holidays
• Private healthcare from day one
• 5% contributory pension scheme
• Enhanced maternity and paternity pay
• Life assurance (3x salary)
• Learning and career development opportunities
• Employee discount and wellbeing schemes
• Cycle to Work scheme
• Employee Assistance Programme

About You

You’re a confident communicator who enjoys speaking with customers and building strong working relationships. You’ll be organised, proactive and comfortable managing conversations, follow-ups and appointment activity to support our Account Managers.

You’ll have:

• Experience in customer service, appointment setting, sales support or a similar role.
• Confidence speaking with customers over the phone.
• Experience working towards KPIs or activity targets.
• Strong organisation skills and attention to detail.
• Experience using CRM systems.

Desirable

• Experience supporting Account Managers or customer relationship teams.
• Experience using Microsoft Dynamics CRM.
• Experience within waste management, environmental or industrial services.