Customer Experience Advisor

Safetykleen; Rotherham; Hybrid; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Hybrid work

Healthcare from day 1

5% pension

Life assurance 3x

Employee recognition

Referral scheme

Enhanced maternity/paternity pay

Wellbeing perks

Free parking

Job summary

Safetykleen is seeking a Tele-based Customer Service professional in Dinnington to handle inbound calls and emails, delivering outstanding service with accurate CRM updates. The role offers Monday–Friday days, hybrid work, and progression opportunities as part of a high-energy team.

You will proactively reach out to customers, resolve queries, and support cross-team collaboration to maintain excellent retention and service quality.

Qualifications

• A genuine passion for putting customers first and delivering superior service.
• Clear, confident written and verbal communication.
• Calm under pressure; able to juggle multiple tasks without dropping the detail.

Responsibilities

• Be the first line hero for inbound calls and emails - owning queries end-to-end and delivering brilliant service
• Proactively reach out to customers to strengthen relationships
• Support customers via live chat, responding quickly and professionally
• Keep our CRM spotless - accurate data entry and updates, every time
• Allocate, monitor and escalate enquiries or complaints to secure swift resolutions
• Log and track activity through our CRM to ensure seamless communication

Skills

Customer service

Communication

Multitasking

CRM

Job description

• Location: Dinnington, South Yorkshire, United Kingdom

Permanent | Mon-Fri (Day Shifts Only) | No Weekends | Hybrid (3 office / 2 home, optional) | Excellent Benefits & Progression

An exciting opportunity has arisen due to internal progression within the team, creating the chance to join Safetykleen’s high-energy Tele-based Customer Service team in Dinnington.

Become the friendly first point of contact for our customers, making every customer feel like your only customer. You’ll solve problems, keep accounts running smoothly, boost retention, and spot risks before they become issues - all while partnering closely with internal teams to keep service seamless.

If you love variety, ownership, and delivering a standout customer experience, you’ll thrive here.

Why you’ll love it

• Work–life balance: Monday–Friday, no weekends, day shifts only


• Hybrid: 3 days in our Dinnington office + up to 2 days from home (optional)


• Healthcare from day 1 + 5% pension + 3x life assurance


• Events, celebrations & prizes; employee recognition and referral schemes


• Enhanced maternity & paternity pay; enhanced sick pay


• Wellbeing perks: EAP 24/7 helpline, corporate discounts, Virgin Active & Gymflex offers, Tastecard, retailer discounts, cycle to work


• Free parking


• Real growth: access to internal and external courses; clear progression based on performance

What you’ll do

• Be the first line hero for inbound calls and emails - owning queries end-to-end and delivering brilliant service


• Proactively reach out to customers to strengthen relationships


• Support customers via live chat, responding quickly and professionally


• Keep our CRM spotless - accurate data entry and updates, every time


• Allocate, monitor and escape enquiries or complaints to secure swift resolutions


• Log and track activity through our CRM to ensure seamless communication

What you’ll bring

• A genuine passion for putting customers first and delivering superior service


• Clear, confident written and verbal communication


• Calm under pressure; able to juggle multiple tasks without dropping the detail


• A proactive team player who’s also comfortable working on your own initiative


• Happy to follow processes while suggesting smart improvements

We are Safetykleen

At Safetykleen, we provide essential parts cleaning, waste collection and environmental advisory services that help customers reduce their environmental footprint and boost operational performance.

With operations in 15 counties and over 1 million services delivered each year, you’ll be joining a stable, growing business with a fast‑paced, high‑impact and agile environment, where sustainability and long‑term customer partnerships are at the heart of what we do.