Digital Experience Coordinator - Flexible Hours & AI Tools

Residential Management Group (RMG); Northwich; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

27 days' holiday + bank holidays

Healthcare cashback plan

Pension scheme

Life assurance

Study sponsorship

Job summary

Places for People is seeking a Digital Experience Coordinator to support the day-to-day running and continuous improvement of our digital customer platforms in Northwich. You will manage online chat, self-service and automated journeys, investigating issues and identifying opportunities to streamline processes and improve the customer experience.

You will collaborate with Customer Experience, IT and product teams, guard quality and accessibility, and explore AI/automation to enhance digital

Qualifications

• Experience in digital support, customer experience or operational environment.
• Experience using a case-management system such as Salesforce.
• Analytical and problem-solving skills with ability to improve processes.

Responsibilities

• Manage digital platform cases through Salesforce and investigate issues across websites, portals and online journeys.
• Support performance and continuous improvement of online chat, chatbots, self-service and automated processes.
• Identify recurring issues and opportunities to use AI and automation to streamline customer experiences.

Skills

Salesforce

Digital support

Analytics

Stakeholder management

Tools

Agentforce

Job description

Places for People is seeking a Digital Experience Coordinator to support the day-to-day running and continuous improvement of our digital customer platforms in Northwich. You will manage online chat, self-service and automated journeys, investigating issues and identifying opportunities to streamline processes and improve the customer experience.

You will collaborate with Customer Experience, IT and product teams, guard quality and accessibility, and explore AI/automation to enhance digital