Customer Engagement Co-ordinator

CIMSPA; Loughborough; Hybrid; GBP 27,092 - 27,865; Full time

Benefits offered by this job

Hybrid work arrangement

Professional development opportunities

Job summary

CIMSPA is seeking a Customer Engagement Co-ordinator to enhance member interaction and support career progression in a pivotal entry-level role. This hybrid position involves direct member engagement and planning webinars, playing a crucial role in delivering CIMSPA's objectives in the sports sector. Ideal candidates should possess strong communication and organizational skills, with a focus on customer satisfaction.

Qualifications

• Entry-level role requiring good communication skills.
• Ability to engage with members and provide tailored guidance.
• Experience in customer service or support is beneficial.

Responsibilities

• Manage one-to-one engagement with members to enhance their career.
• Deliver customer webinars and provide professional support.
• Optimize customer lifetime value through proactive engagement.

Skills

Communication

Customer Relationship Management

Organizational Skills

Education

Degree in a relevant field

Job description

CIMSPA Loughborough, England, United Kingdom

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CIMSPA Loughborough, England, United Kingdom

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The Chartered Institute for the Management of Sport and Physical Activity (CIMSPA) is recruiting for a Customer Engagement Co-ordinator.

Customer Engagement Co-ordinators manage one-to-one engagement and contact with our members, helping them to progress their career and maximise their professional potential.

Our Customer Engagement Co-ordinators have a pivotal role in delivering CIMSPA’s strategy through outbound calling activity to optimise customer lifetime value through increased reaccreditation/retention and engagement, helping sport and physical activity professionals to advance their career.

This highly accountable role is focused on the account management of customer relationships with the objective of proactively engaging customers to help them gain best value from their relationship with CIMSPA and to upgrade their professional status through personalised support and guidance.

The role will also require the successful candidates to plan, organise and support the delivery of regular customer webinars (live and on-demand).

This role will have a hybrid contract. The Customer Engagement Co-ordinators will be expected to work in the office, in Loughborough, for a minimum of two days each week.

About CIMSPA

CIMSPA is the professional development body for the UK’s sport and physical activity sector and a registered charity, committed to supporting, developing and enabling professionals and organisations to succeed and, as a result, inspire our nation to become more active.

Together we’re developing a vibrant, UK-wide sport and physical activity sector, with the highest standards of service delivery.

Working at CIMSPA

We are an ambitious organisation with a brilliant team who are very talented. We’ve a lot of work to do but we remain focused on the things that make us great – our people and our culture. We truly believe in giving all our team members a voice which is why we lead by listening.

No matter what your experience, role or level, you will be involved in strategy updates, sessions and discussion groups. It really is important that you have a say.

CIMSPA’s three core values reflect how our employees perform their work and represent CIMSPA, they are:

• Respect
• Quality
• Teamwork

For further information, pleaseclick hereto view CIMSPA's Customer Engagement Coordinator job description.

NB: Previous applicants need not apply.

The closing date for applications isWednesday 4th June 2025 at 5pm.Interviews will be held in Loughborough onTuesday 10th June 2025.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Non-profit Organizations

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